Customer Service Manager Jobs in Ohio
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Associate Relationship Banker Lockbourne, Upper Arlington, OH
- Columbus, OH
- 18 hours ago
- Columbus, OH
- 18 hours ago
Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
, ATM balancing, customer access to safe deposit boxes, and other transactions on deposit accounts, while operating within procedural guidelines and compliance requirements....
Relationship Banker - Georgesville Square Financial Center
- Columbus, OH
- 1 day ago
- Columbus, OH
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Associate Relationship Banker Lockbourne, Upper Arlington, OH
- Upper Arlington, OH
- 2 days ago
- Upper Arlington, OH
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Position Description Lead Relationship Banker Identifying Information: Department: Branch Operations Reports To: Jeff McGrady, Branch Officer Location: Middletown Office, 4441 Marie Dr....
processing and balancing Serve as a personal banker to provide exceptional customer service and establish and maintain high quality customer relations Balance Cash items Maintenance customer accounts...
The Opportunity: The Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients...
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Responsible for supporting the Operations Manager in account opening and closing, including but not limited to CDARS, ICS, Credit Cards, Debit Cards, Checking and Money Market accounts....
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
banking customers....
Financial Relationship Banker - Mayfield Hts, OH
- Mayfield Heights, OH
- 4 days ago
- Mayfield Heights, OH
- 4 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkDemographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Ohio
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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