Customer Service Manager Jobs in Sunbury, OH
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Client Service Manager Trainee - Achieve July 2025
- Dublin, OH (18 miles from Sunbury, OH)
- 5 hours ago
- Dublin, OH (18 miles from Sunbury, OH)
- 5 hours ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Financial Relationship Banker- Kingsdale Branch
- Upper Arlington, OH (21 miles from Sunbury, OH)
- 5 days ago
- Upper Arlington, OH (21 miles from Sunbury, OH)
- 5 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker I (Columbus Main)
- Columbus, OH (14 miles from Sunbury, OH)
- 5 days ago
- Columbus, OH (14 miles from Sunbury, OH)
- 5 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Columbus Central East Market - Westerville, OH
- Westerville, OH (11 miles from Sunbury, OH)
- 6 days ago
- Westerville, OH (11 miles from Sunbury, OH)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - West Broad - Columbus, OH
- Columbus, OH (14 miles from Sunbury, OH)
- 6 days ago
- Columbus, OH (14 miles from Sunbury, OH)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Columbus, OH (14 miles from Sunbury, OH)
- 16 days ago
- Columbus, OH (14 miles from Sunbury, OH)
- 16 days ago
, ATM balancing, customer access to safe deposit boxes, and other transactions on deposit accounts, while operating within procedural guidelines and compliance requirements....
- Columbus, OH (14 miles from Sunbury, OH)
- 26 days ago
- Columbus, OH (14 miles from Sunbury, OH)
- 26 days ago
Identify opportunities for cross-selling various financial products and services. Analyze members' financial needs and offer personalized solutions....
Relationship Banker - Sawmill and 161 - Dublin, OH
- Dublin, OH (18 miles from Sunbury, OH)
- 30+ days ago
- Dublin, OH (18 miles from Sunbury, OH)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker - Columbus East Market - Columbus, OH
- Columbus, OH (14 miles from Sunbury, OH)
- 45+ days ago
- Columbus, OH (14 miles from Sunbury, OH)
- 45+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Financial Relationship Banker- Easton Market
- Columbus, OH (14 miles from Sunbury, OH)
- 45+ days ago
- Columbus, OH (14 miles from Sunbury, OH)
- 45+ days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker - Dublin area
- Dublin, OH (18 miles from Sunbury, OH)
- 45+ days ago
- Dublin, OH (18 miles from Sunbury, OH)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Worthington, OH (14 miles from Sunbury, OH)
- 60+ days ago
- Worthington, OH (14 miles from Sunbury, OH)
- 60+ days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Demographic Data for Sunbury, OH
Moving to Sunbury, OH? Find some basic demographic data about Sunbury, OH below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Sunbury, OH
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Sunbury, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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