Customer Service Manager Jobs in Milford, OH

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-11 of 11 Jobs

Relationship Banker Greater Cincinnati Market Erlanger, KY

  • Erlanger, KY (20 miles from Milford, OH)
  • 2 days ago
  • Erlanger, KY (20 miles from Milford, OH)
  • 2 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Forestville

  • Cincinnati, OH (12 miles from Milford, OH)
  • 3 days ago
  • Cincinnati, OH (12 miles from Milford, OH)
  • 3 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Client Service Manager

  • Covington, KY (17 miles from Milford, OH)
  • 4 days ago
  • Covington, KY (17 miles from Milford, OH)
  • 4 days ago

The Client Services Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is the primary client facing associate responsible for the operational integrity of...

Senior/Director, Client Service Manager

  • Covington, KY (17 miles from Milford, OH)
  • 5 days ago
  • Covington, KY (17 miles from Milford, OH)
  • 5 days ago

Senior/Director, Client Service Manager The Role You will be the primary Fidelity client service contact for Defined Contribution (e.g., Qualified, Non-Qualified) and Workplace Benefits for some...

Commercial Insurance Client Service Manager

  • Cincinnati, OH (12 miles from Milford, OH)
  • 18 days ago
  • Cincinnati, OH (12 miles from Milford, OH)
  • 18 days ago

['Higginbotham', '4.4', 'Commercial Insurance Client Service Manager', 'Apply on employer site', 'Apply now', 'Cincinnati, OH', '', '$55K - $86K', '\xa0', '(Glassdoor est.)'][]

Client Service Manager

  • Cincinnati, OH (12 miles from Milford, OH)
  • 23 days ago
  • Cincinnati, OH (12 miles from Milford, OH)
  • 23 days ago

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call...

Client Service Manager

  • Cincinnati, OH (12 miles from Milford, OH)
  • 24 days ago
  • Cincinnati, OH (12 miles from Milford, OH)
  • 24 days ago

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Manager to join our amazing culture. As a Service Manager, you are a part of a dynamic team that...

Relationship Banker

  • Fairfield, OH (23 miles from Milford, OH)
  • 24 days ago
  • Fairfield, OH (23 miles from Milford, OH)
  • 24 days ago

Balancing cash drawer, assist with cash vault balancing, completing logs, reports, some audits and control checks while maintaining a neat and organized work area....

Relationship Banker

  • Lebanon, OH (20 miles from Milford, OH)
  • 26 days ago
  • Lebanon, OH (20 miles from Milford, OH)
  • 26 days ago

Position Description Relationship Banker Identifying Information: Department: Branch Operations Reports To: Rebecca Millazzo, Branch Officer Location: Main Office, 2 N Broadway Street Lebanon, OH...

Relationship Banker

  • Blue Ash, OH (8 miles from Milford, OH)
  • 30+ days ago
  • Blue Ash, OH (8 miles from Milford, OH)
  • 30+ days ago

, ATM balancing, customer access to safe deposit boxes, and other transactions on deposit accounts, while operating within procedural guidelines and compliance requirements....

Relationship Banker - Hillcrest Square

  • Cincinnati, OH (12 miles from Milford, OH)
  • 90+ days ago
  • Cincinnati, OH (12 miles from Milford, OH)
  • 90+ days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Demographic Data for Milford, OH

Moving to Milford, OH? Find some basic demographic data about Milford, OH below.


Local
National
33,735
910
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Milford, OH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Milford, OH offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Milford, OH
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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