Customer Service Manager Jobs in Marysville, OH
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Marysville - Marysville, OH
- Marysville, OH
- 3 days ago
- Marysville, OH
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Sawmill and Emerald Parkway - Dublin, OH
- Dublin, OH (16 miles from Marysville, OH)
- 9 days ago
- Dublin, OH (16 miles from Marysville, OH)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Powell North - Powell, OH
- Powell, OH (15 miles from Marysville, OH)
- 9 days ago
- Powell, OH (15 miles from Marysville, OH)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Digital Client Service Manager
- Worthington, OH (21 miles from Marysville, OH)
- 15 days ago
- Worthington, OH (21 miles from Marysville, OH)
- 15 days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
- Columbus, OH (21 miles from Marysville, OH)
- 16 days ago
- Columbus, OH (21 miles from Marysville, OH)
- 16 days ago
Identify opportunities for cross-selling various financial products and services. Analyze members' financial needs and offer personalized solutions....
- Worthington, OH (21 miles from Marysville, OH)
- 16 days ago
- Worthington, OH (21 miles from Marysville, OH)
- 16 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Columbus, OH Area
- Hilliard, OH (19 miles from Marysville, OH)
- 16 days ago
- Hilliard, OH (19 miles from Marysville, OH)
- 16 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Financial Relationship Banker (Polaris, OH) Full-time
- Columbus, OH (21 miles from Marysville, OH)
- 16 days ago
- Columbus, OH (21 miles from Marysville, OH)
- 16 days ago
. + Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills. + Excellent verbal and written communication...
Remote Work- Worthington, OH (21 miles from Marysville, OH)
- 17 days ago
- Worthington, OH (21 miles from Marysville, OH)
- 17 days ago
Balancing cash drawer, assist with cash vault balancing, completing logs, reports, some audits and control checks while maintaining a neat and organized work area....
Financial Relationship Banker- Westland Oh
- Columbus, OH (21 miles from Marysville, OH)
- 27 days ago
- Columbus, OH (21 miles from Marysville, OH)
- 27 days ago
. + Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills. + Excellent verbal and written communication...
Remote Work- Columbus, OH (21 miles from Marysville, OH)
- 30+ days ago
- Columbus, OH (21 miles from Marysville, OH)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Financial Relationship Banker (Columbus, OH)
- Columbus, OH (21 miles from Marysville, OH)
- 30+ days ago
- Columbus, OH (21 miles from Marysville, OH)
- 30+ days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkFinancial Relationship Banker- Powell
- Powell, OH (15 miles from Marysville, OH)
- 30+ days ago
- Powell, OH (15 miles from Marysville, OH)
- 30+ days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker - Dublin area
- Dublin, OH (16 miles from Marysville, OH)
- 45+ days ago
- Dublin, OH (16 miles from Marysville, OH)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager - Employee Benefits
- Columbus, OH (21 miles from Marysville, OH)
- 60+ days ago
- Columbus, OH (21 miles from Marysville, OH)
- 60+ days ago
The Opportunity: The Client Service Manager is responsible for supporting and collaborating with the sales and service team regarding client employee communication initiatives, client...
Demographic Data for Marysville, OH
Moving to Marysville, OH? Find some basic demographic data about Marysville, OH below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Marysville, OH
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Marysville, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »