Customer Service Manager Jobs in Groveport, OH
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Columbus, OH (19 miles from Groveport, OH)
- 4 days ago
- Columbus, OH (19 miles from Groveport, OH)
- 4 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Financial Relationship Banker- Westland Oh
- Columbus, OH (19 miles from Groveport, OH)
- 22 hours ago
- Columbus, OH (19 miles from Groveport, OH)
- 22 hours ago
. + Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills. + Excellent verbal and written communication...
Remote Work- Gahanna, OH (13 miles from Groveport, OH)
- 2 days ago
- Gahanna, OH (13 miles from Groveport, OH)
- 2 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Financial Relationship Banker- Brice- Livingston Columbus
- Columbus, OH (19 miles from Groveport, OH)
- 4 days ago
- Columbus, OH (19 miles from Groveport, OH)
- 4 days ago
Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation....
Remote Work- Gahanna, OH (13 miles from Groveport, OH)
- 6 days ago
- Gahanna, OH (13 miles from Groveport, OH)
- 6 days ago
Identify opportunities for cross-selling various financial products and services. Analyze members' financial needs and offer personalized solutions....
- Columbus, OH (19 miles from Groveport, OH)
- 8 days ago
- Columbus, OH (19 miles from Groveport, OH)
- 8 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Relationship Banker - Granville - Granville, OH
- Granville, OH (24 miles from Groveport, OH)
- 12 days ago
- Granville, OH (24 miles from Groveport, OH)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Financial Relationship Banker (Columbus, OH)
- Columbus, OH (19 miles from Groveport, OH)
- 14 days ago
- Columbus, OH (19 miles from Groveport, OH)
- 14 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker - Columbus, OH Area
- Columbus, OH (19 miles from Groveport, OH)
- 15 days ago
- Columbus, OH (19 miles from Groveport, OH)
- 15 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Sawmill and 161 - Dublin, OH
- Dublin, OH (22 miles from Groveport, OH)
- 17 days ago
- Dublin, OH (22 miles from Groveport, OH)
- 17 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Canal Winchester
- Canal Winchester, OH (4 miles from Groveport, OH)
- 20 days ago
- Canal Winchester, OH (4 miles from Groveport, OH)
- 20 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Dublin area
- Dublin, OH (22 miles from Groveport, OH)
- 25 days ago
- Dublin, OH (22 miles from Groveport, OH)
- 25 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Financial Relationship Banker- Groveport Oh
- Columbus, OH (19 miles from Groveport, OH)
- 28 days ago
- Columbus, OH (19 miles from Groveport, OH)
- 28 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkDemonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkClient Service Manager - Employee Benefits
- Columbus, OH (19 miles from Groveport, OH)
- 30+ days ago
- Columbus, OH (19 miles from Groveport, OH)
- 30+ days ago
The Opportunity: The Client Service Manager is responsible for supporting and collaborating with the sales and service team regarding client employee communication initiatives, client...
Demographic Data for Groveport, OH
Moving to Groveport, OH? Find some basic demographic data about Groveport, OH below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Groveport, OH
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Groveport, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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