Customer Service Manager Jobs in Franklin, OH

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-4 of 4 Jobs

Financial Relationship Banker

  • Loveland, OH (22 miles from Franklin, OH)
  • 1 day ago
  • Loveland, OH (22 miles from Franklin, OH)
  • 1 day ago

Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....

Remote Work

Relationship Banker

  • Oxford, OH (21 miles from Franklin, OH)
  • 1 day ago
  • Oxford, OH (21 miles from Franklin, OH)
  • 1 day ago

Position Description Relationship Banker Identifying Information: Department: Branch Operations Reports To: Kim Lawson, Branch Officer Location: Oxford Branch - 30 West Park Pl. Oxford, OH 45056...

Financial Relationship Banker (EDGEWOOD)

  • Trenton, OH (9 miles from Franklin, OH)
  • 12 days ago
  • Trenton, OH (9 miles from Franklin, OH)
  • 12 days ago

Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....

Remote Work

Client Support Manager

  • Mason, OH (12 miles from Franklin, OH)
  • 60+ days ago
  • Mason, OH (12 miles from Franklin, OH)
  • 60+ days ago

Requisition ID: 877280 Position: Full-Time Total Rewards: Benefits/Incentive Information Theres more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in...

Demographic Data for Franklin, OH

Moving to Franklin, OH? Find some basic demographic data about Franklin, OH below.

Local
National
31,577
505
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
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Salary for Customer Service Manager Jobs in Franklin, OH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Franklin, OH offer the following education background
Bachelor's Degree
35.2%
High School or GED
23.5%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Franklin, OH
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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