Customer Service Manager Jobs in East Canton, OH
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Salem - Salem, OH
- Salem, OH (23 miles from East Canton, OH)
- 9 hours ago
- Salem, OH (23 miles from East Canton, OH)
- 9 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Alliance, OH (12 miles from East Canton, OH)
- 12 hours ago
- Alliance, OH (12 miles from East Canton, OH)
- 12 hours ago
processing and balancing Serve as a personal banker to provide exceptional customer service and establish and maintain high quality customer relations Balance Cash items Maintenance customer accounts...
Copy of Full Time Relationship Banker
- Waynesburg, OH (5 miles from East Canton, OH)
- 8 days ago
- Waynesburg, OH (5 miles from East Canton, OH)
- 8 days ago
processing and balancing Serve as a personal banker to provide exceptional customer service and establish and maintain high quality customer relations Balance Cash items Maintenance customer accounts...
- Canton, OH (6 miles from East Canton, OH)
- 8 days ago
- Canton, OH (6 miles from East Canton, OH)
- 8 days ago
Duties include, but are not limited to the following: Consistently seeks to deliver exceptional customer service with a positive approach in all areas of retail banking....
Relationship Banker - Belden Dressler - Canton, OH
- Canton, OH (6 miles from East Canton, OH)
- 8 days ago
- Canton, OH (6 miles from East Canton, OH)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Associate Relationship Banker Chapel Hill, Akron, OH
- Akron, OH (23 miles from East Canton, OH)
- 16 days ago
- Akron, OH (23 miles from East Canton, OH)
- 16 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Canton, OH (6 miles from East Canton, OH)
- 24 days ago
- Canton, OH (6 miles from East Canton, OH)
- 24 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker I (Canton Branch)
- Canton, OH (6 miles from East Canton, OH)
- 30+ days ago
- Canton, OH (6 miles from East Canton, OH)
- 30+ days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Demographic Data for East Canton, OH
Moving to East Canton, OH? Find some basic demographic data about East Canton, OH below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in East Canton, OH
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in East Canton, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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