Customer Service Manager Jobs in Columbus, OH
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Associate Relationship Banker Lockbourne, Upper Arlington, OH
- Upper Arlington, OH (8 miles from Columbus, OH)
- 9 hours ago
- Upper Arlington, OH (8 miles from Columbus, OH)
- 9 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Lewis Center Financial Center
- Lewis Center, OH (6 miles from Columbus, OH)
- 12 hours ago
- Lewis Center, OH (6 miles from Columbus, OH)
- 12 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Darbydale, OH (17 miles from Columbus, OH)
- 20 hours ago
- Darbydale, OH (17 miles from Columbus, OH)
- 20 hours ago
Responsible for supporting the Operations Manager in account opening and closing, including but not limited to CDARS, ICS, Credit Cards, Debit Cards, Checking and Money Market accounts....
Financial Relationship Banker- Marysville
- Marysville, OH (21 miles from Columbus, OH)
- 2 days ago
- Marysville, OH (21 miles from Columbus, OH)
- 2 days ago
Can include military service in an administration, contracting, civil affairs or similar role. 1 year consumer and business deposit products - lending knowledge OR Business to Business sales experience...
Remote WorkPosition Description Relationship Banker Identifying Information: Department: Branch Operations Reports To: Henry Berryman, Branch Officer Location: Worthington Office, 6877 N. High St....
Relationship Banker - Marysville - Marysville, OH
- Marysville, OH (21 miles from Columbus, OH)
- 8 days ago
- Marysville, OH (21 miles from Columbus, OH)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Lockbourne, OH (19 miles from Columbus, OH)
- 8 days ago
- Lockbourne, OH (19 miles from Columbus, OH)
- 8 days ago
Essential Job Functions Develops client service policies and procedures to ensure consistent client service and satisfaction. Troubleshoots and resolves nonroutine client complaints. Resolves...
Financial Relationship Banker- Bexley Oh
- Bexley, OH (11 miles from Columbus, OH)
- 8 days ago
- Bexley, OH (11 miles from Columbus, OH)
- 8 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker - Sawmill and Emerald Parkway - Dublin, OH
- Dublin, OH (6 miles from Columbus, OH)
- 14 days ago
- Dublin, OH (6 miles from Columbus, OH)
- 14 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Powell North - Powell, OH
- Powell, OH (6 miles from Columbus, OH)
- 14 days ago
- Powell, OH (6 miles from Columbus, OH)
- 14 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Grove City South - Grove City, OH
- Grove City, OH (17 miles from Columbus, OH)
- 14 days ago
- Grove City, OH (17 miles from Columbus, OH)
- 14 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Grove City, OH (17 miles from Columbus, OH)
- 20 days ago
- Grove City, OH (17 miles from Columbus, OH)
- 20 days ago
Balancing cash drawer, assist with cash vault balancing, completing logs, reports, some audits and control checks while maintaining a neat and organized work area....
Open deposit and lending accounts and complete maintenance for existing and new members, both consumer and business....
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Columbus, OH Area
- Hilliard, OH (9 miles from Columbus, OH)
- 21 days ago
- Hilliard, OH (9 miles from Columbus, OH)
- 21 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Columbus, OH
Moving to Columbus, OH? Find some basic demographic data about Columbus, OH below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Columbus, OH
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Columbus, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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