Customer Service Manager Jobs in Columbus, OH
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Hilliard Rome and Trabue - Hilliard, OH
- Hilliard, OH (9 miles from Columbus, OH)
- 3 days ago
- Hilliard, OH (9 miles from Columbus, OH)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Associate Relationship Banker New Albany Branch, New Albany, OH
- New Albany, OH (10 miles from Columbus, OH)
- 3 days ago
- New Albany, OH (10 miles from Columbus, OH)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Sunbury, OH (14 miles from Columbus, OH)
- 5 days ago
- Sunbury, OH (14 miles from Columbus, OH)
- 5 days ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Associate Relationship Banker Lockbourne, Upper Arlington, OH
- Columbus, OH
- 6 days ago
- Columbus, OH
- 6 days ago
Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
, ATM balancing, customer access to safe deposit boxes, and other transactions on deposit accounts, while operating within procedural guidelines and compliance requirements....
Relationship Banker - Georgesville Square Financial Center
- Columbus, OH
- 6 days ago
- Columbus, OH
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Associate Relationship Banker Lockbourne, Upper Arlington, OH
- Upper Arlington, OH (8 miles from Columbus, OH)
- 7 days ago
- Upper Arlington, OH (8 miles from Columbus, OH)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Lewis Center Financial Center
- Lewis Center, OH (6 miles from Columbus, OH)
- 8 days ago
- Lewis Center, OH (6 miles from Columbus, OH)
- 8 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Darbydale, OH (17 miles from Columbus, OH)
- 8 days ago
- Darbydale, OH (17 miles from Columbus, OH)
- 8 days ago
Responsible for supporting the Operations Manager in account opening and closing, including but not limited to CDARS, ICS, Credit Cards, Debit Cards, Checking and Money Market accounts....
Position Description Relationship Banker Identifying Information: Department: Branch Operations Reports To: Henry Berryman, Branch Officer Location: Worthington Office, 6877 N. High St....
- Lockbourne, OH (19 miles from Columbus, OH)
- 16 days ago
- Lockbourne, OH (19 miles from Columbus, OH)
- 16 days ago
Essential Job Functions Develops client service policies and procedures to ensure consistent client service and satisfaction. Troubleshoots and resolves nonroutine client complaints. Resolves...
Financial Relationship Banker- Bexley Oh
- Bexley, OH (11 miles from Columbus, OH)
- 16 days ago
- Bexley, OH (11 miles from Columbus, OH)
- 16 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker - Sawmill and Emerald Parkway - Dublin, OH
- Dublin, OH (6 miles from Columbus, OH)
- 21 days ago
- Dublin, OH (6 miles from Columbus, OH)
- 21 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Powell North - Powell, OH
- Powell, OH (6 miles from Columbus, OH)
- 21 days ago
- Powell, OH (6 miles from Columbus, OH)
- 21 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Columbus, OH
Moving to Columbus, OH? Find some basic demographic data about Columbus, OH below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Columbus, OH
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Columbus, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Collaboration
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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