Customer Service Manager Jobs in Brunswick, OH
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Garfield Heights, OH (17 miles from Brunswick, OH)
- 1 day ago
- Garfield Heights, OH (17 miles from Brunswick, OH)
- 1 day ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
- Twinsburg, OH (20 miles from Brunswick, OH)
- 1 day ago
- Twinsburg, OH (20 miles from Brunswick, OH)
- 1 day ago
banking customers....
Client Service Manager - Fairport Wealth
- Cleveland, OH (19 miles from Brunswick, OH)
- 1 day ago
- Cleveland, OH (19 miles from Brunswick, OH)
- 1 day ago
Client Service Manager - Fairport Wealth Req #1567 1350 Euclid Ave, Cleveland, OH 44115, USA Job Description Posted Tuesday, July 1, 2025 at 11:00 PM Your Future Team: Fairport Wealth is a...
Relationship Banker II (Northwest Cleveland Branch)
- Cleveland, OH (19 miles from Brunswick, OH)
- 3 days ago
- Cleveland, OH (19 miles from Brunswick, OH)
- 3 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Chase Center - Cleveland, OH
- Cleveland, OH (19 miles from Brunswick, OH)
- 6 days ago
- Cleveland, OH (19 miles from Brunswick, OH)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager - Commercial Insurance
- Cleveland, OH (19 miles from Brunswick, OH)
- 8 days ago
- Cleveland, OH (19 miles from Brunswick, OH)
- 8 days ago
The Opportunity: The Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients...
- Strongsville, OH (5 miles from Brunswick, OH)
- 10 days ago
- Strongsville, OH (5 miles from Brunswick, OH)
- 10 days ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call...
Associate Relationship Banker Chapel Hill, Akron, OH
- Akron, OH (20 miles from Brunswick, OH)
- 14 days ago
- Akron, OH (20 miles from Brunswick, OH)
- 14 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Westlake, OH (15 miles from Brunswick, OH)
- 18 days ago
- Westlake, OH (15 miles from Brunswick, OH)
- 18 days ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Client Service Manager - Construction Commercial
- Cleveland, OH (19 miles from Brunswick, OH)
- 20 days ago
- Cleveland, OH (19 miles from Brunswick, OH)
- 20 days ago
The Opportunity: Responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients resulting in client retention while...
Relationship Banker - Solon Financial Center
- Solon, OH (22 miles from Brunswick, OH)
- 25 days ago
- Solon, OH (22 miles from Brunswick, OH)
- 25 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Solon, OH (22 miles from Brunswick, OH)
- 30+ days ago
- Solon, OH (22 miles from Brunswick, OH)
- 30+ days ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Demographic Data for Brunswick, OH
Moving to Brunswick, OH? Find some basic demographic data about Brunswick, OH below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Brunswick, OH
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Brunswick, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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