Customer Service Manager Jobs in Bay Village, OH
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Client Service Manager - Commercial Insurance
- Cleveland, OH (11 miles from Bay Village, OH)
- 1 hour ago
- Cleveland, OH (11 miles from Bay Village, OH)
- 1 hour ago
The Opportunity: The Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients...
- Strongsville, OH (13 miles from Bay Village, OH)
- 1 day ago
- Strongsville, OH (13 miles from Bay Village, OH)
- 1 day ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
- Brunswick, OH (18 miles from Bay Village, OH)
- 2 days ago
- Brunswick, OH (18 miles from Bay Village, OH)
- 2 days ago
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call...
Relationship Banker - Cleveland East Market - Mayfield Heights, OH
- Mayfield Heights, OH (23 miles from Bay Village, OH)
- 3 days ago
- Mayfield Heights, OH (23 miles from Bay Village, OH)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Westlake, OH (3 miles from Bay Village, OH)
- 10 days ago
- Westlake, OH (3 miles from Bay Village, OH)
- 10 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Client Service Manager - Construction Commercial
- Cleveland, OH (11 miles from Bay Village, OH)
- 11 days ago
- Cleveland, OH (11 miles from Bay Village, OH)
- 11 days ago
The Opportunity: Responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients resulting in client retention while...
- Cleveland, OH (11 miles from Bay Village, OH)
- 18 days ago
- Cleveland, OH (11 miles from Bay Village, OH)
- 18 days ago
banking customers....
Relationship Banker - University Circle - Cleveland, OH ( Bilingual English and Spanish Required)
- Cleveland, OH (11 miles from Bay Village, OH)
- 20 days ago
- Cleveland, OH (11 miles from Bay Village, OH)
- 20 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Bay Village, OH
Moving to Bay Village, OH? Find some basic demographic data about Bay Village, OH below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Bay Village, OH
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Bay Village, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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