Customer Service Manager Jobs in Oak Ridge, NC
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Consumer Banking Relationship Specialist (Relationship Banker)
- Winston Salem, NC (12 miles from Oak Ridge, NC)
- 4 days ago
- Winston Salem, NC (12 miles from Oak Ridge, NC)
- 4 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Relationship Banker or Senior Relationship Banker - Westridge
- Greensboro, NC (14 miles from Oak Ridge, NC)
- 11 days ago
- Greensboro, NC (14 miles from Oak Ridge, NC)
- 11 days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker or Senior Relationship Banker - Bessemer Avenue
- Greensboro, NC (14 miles from Oak Ridge, NC)
- 13 days ago
- Greensboro, NC (14 miles from Oak Ridge, NC)
- 13 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
- Gibsonville, NC (22 miles from Oak Ridge, NC)
- 17 days ago
- Gibsonville, NC (22 miles from Oak Ridge, NC)
- 17 days ago
Must complete product knowledge, account maintenance, and account opening training classes. Ability to pass a background check....
- Greensboro, NC (14 miles from Oak Ridge, NC)
- 19 days ago
- Greensboro, NC (14 miles from Oak Ridge, NC)
- 19 days ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Relationship Banker - North Main
- Winston Salem, NC (12 miles from Oak Ridge, NC)
- 25 days ago
- Winston Salem, NC (12 miles from Oak Ridge, NC)
- 25 days ago
This position performs tasks related to all facets of the Branch, which includes processing teller transactions, lending, account opening and account maintenance, opening savings & investment products...
Relationship Banker or Senior Relationship Banker - Kernersville Main
- Kernersville, NC (5 miles from Oak Ridge, NC)
- 26 days ago
- Kernersville, NC (5 miles from Oak Ridge, NC)
- 26 days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
- Greensboro, NC (14 miles from Oak Ridge, NC)
- 26 days ago
- Greensboro, NC (14 miles from Oak Ridge, NC)
- 26 days ago
banking customers....
Relationship Banker - Friendly Center
- Greensboro, NC (14 miles from Oak Ridge, NC)
- 27 days ago
- Greensboro, NC (14 miles from Oak Ridge, NC)
- 27 days ago
This position performs tasks related to all facets of the Branch, which includes processing teller transactions, lending, account opening and account maintenance, opening savings & investment products...
Financial Relationship Banker- Stratford Rd Winston Salem
- Winston Salem, NC (12 miles from Oak Ridge, NC)
- 27 days ago
- Winston Salem, NC (12 miles from Oak Ridge, NC)
- 27 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker or Senior Relationship Banker - Reidsville
- Reidsville, NC (22 miles from Oak Ridge, NC)
- 30+ days ago
- Reidsville, NC (22 miles from Oak Ridge, NC)
- 30+ days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Senior Consumer Relationship Banker (South Marion Branch)
- Summerfield, NC (7 miles from Oak Ridge, NC)
- 30+ days ago
- Summerfield, NC (7 miles from Oak Ridge, NC)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
MEP/PEP Client Service Manager
- Greensboro, NC (14 miles from Oak Ridge, NC)
- 30+ days ago
- Greensboro, NC (14 miles from Oak Ridge, NC)
- 30+ days ago
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...
Floating Relationship Banker - High Point, NC
- High Point, NC (14 miles from Oak Ridge, NC)
- 60+ days ago
- High Point, NC (14 miles from Oak Ridge, NC)
- 60+ days ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Demographic Data for Oak Ridge, NC
Moving to Oak Ridge, NC? Find some basic demographic data about Oak Ridge, NC below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Oak Ridge, NC
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Oak Ridge, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Policy Development
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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