Customer Service Manager Jobs in Belmont, NC
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker I (Eastover Branch)
- Charlotte, NC (11 miles from Belmont, NC)
- 4 days ago
- Charlotte, NC (11 miles from Belmont, NC)
- 4 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Floating Senior Relationship Banker
- Charlotte, NC (11 miles from Belmont, NC)
- 12 days ago
- Charlotte, NC (11 miles from Belmont, NC)
- 12 days ago
banking customers....
Relationship Banker II (Valley Mills Branch)
- Mooresville, NC (25 miles from Belmont, NC)
- 13 days ago
- Mooresville, NC (25 miles from Belmont, NC)
- 13 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Senior Consumer Relationship Banker (Cornelius Branch)
- Cornelius, NC (19 miles from Belmont, NC)
- 15 days ago
- Cornelius, NC (19 miles from Belmont, NC)
- 15 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker - Charlotte South - Rock Hill Market, Rock Hill, SC Area
- Charlotte, NC (11 miles from Belmont, NC)
- 18 days ago
- Charlotte, NC (11 miles from Belmont, NC)
- 18 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Senior Consumer Relationship Banker (Cornelius Branch)
- Charlotte, NC (11 miles from Belmont, NC)
- 22 days ago
- Charlotte, NC (11 miles from Belmont, NC)
- 22 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Roving Relationship Banker - Charlotte
- Charlotte, NC (11 miles from Belmont, NC)
- 23 days ago
- Charlotte, NC (11 miles from Belmont, NC)
- 23 days ago
This position performs tasks related to all facets of the Branch, which includes processing teller transactions, lending, account opening and account maintenance, opening savings & investment products...
Relationship Banker - Charlotte South - Rock Hill Market , Charlotte Area
- Matthews, NC (22 miles from Belmont, NC)
- 25 days ago
- Matthews, NC (22 miles from Belmont, NC)
- 25 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker or Senior Relationship Banker - University
- Charlotte, NC (11 miles from Belmont, NC)
- 45+ days ago
- Charlotte, NC (11 miles from Belmont, NC)
- 45+ days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Non-Qualified Client Service Manager
- Charlotte, NC (11 miles from Belmont, NC)
- 45+ days ago
- Charlotte, NC (11 miles from Belmont, NC)
- 45+ days ago
JOB SUMMARY: Client Service Manager who will administer and maintain service and communications with our Non-Qualified plan clients. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to...
Financial Relationship Banker- South End Kingston, NC
- Charlotte, NC (11 miles from Belmont, NC)
- 60+ days ago
- Charlotte, NC (11 miles from Belmont, NC)
- 60+ days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkConsumer Banking Relationship Specialist (Relationship Banker)
- Cornelius, NC (19 miles from Belmont, NC)
- 60+ days ago
- Cornelius, NC (19 miles from Belmont, NC)
- 60+ days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Senior Technical Director, Client Relations Manager/Office Lead
- Charlotte, NC (11 miles from Belmont, NC)
- 60+ days ago
- Charlotte, NC (11 miles from Belmont, NC)
- 60+ days ago
Develop extensive high-level business contacts and client base for providing high level civil engineering services including identifying additional business development opportunities, and cross-selling...
Relationship Banker - Charlotte South - Rock Hill Market - Matthews Area
- Pineville, NC (12 miles from Belmont, NC)
- 90+ days ago
- Pineville, NC (12 miles from Belmont, NC)
- 90+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Belmont, NC
Moving to Belmont, NC? Find some basic demographic data about Belmont, NC below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Belmont, NC
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Belmont, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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