Customer Service Manager Jobs in New York, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Relationship Banker - Bloomfield, PA
- Bloomfield, NJ (10 miles from New York, NY)
- 5 hours ago
- Bloomfield, NJ (10 miles from New York, NY)
- 5 hours ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Relationship Banker - Scarsdale Central Park - Scarsdale, NY
- Scarsdale, NY (20 miles from New York, NY)
- 7 hours ago
- Scarsdale, NY (20 miles from New York, NY)
- 7 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Heathcote - Scarsdale, NY
- Scarsdale, NY (20 miles from New York, NY)
- 7 hours ago
- Scarsdale, NY (20 miles from New York, NY)
- 7 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Thruway - Tarrytown, NY
- Tarrytown, NY (24 miles from New York, NY)
- 7 hours ago
- Tarrytown, NY (24 miles from New York, NY)
- 7 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Center Region Relationship Banker 1
- Queens Village, NY (12 miles from New York, NY)
- 11 hours ago
- Queens Village, NY (12 miles from New York, NY)
- 11 hours ago
. * Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions* Expected to achieve/ exceed both individual and team goals in sales, service, and...
Relationship Banker Bayonne, NJ
- Bayonne, NJ (7 miles from New York, NY)
- 19 hours ago
- Bayonne, NJ (7 miles from New York, NY)
- 19 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Finance - Best Mortgage Lenders of 2025: Best online mortgage lender Fintech Breakthrough Award: Best Lending Innovation Award Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing...
Relationship Banker - Scotch Plains, NJ Financial Center - Full Time
- Scotch Plains, NJ (20 miles from New York, NY)
- 2 days ago
- Scotch Plains, NJ (20 miles from New York, NY)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Brooklyn, NY (3 miles from New York, NY)
- 2 days ago
- Brooklyn, NY (3 miles from New York, NY)
- 2 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Bilingual Senior Relationship Banker
- Union, NJ (14 miles from New York, NY)
- 3 days ago
- Union, NJ (14 miles from New York, NY)
- 3 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
- Rego Park, NY (7 miles from New York, NY)
- 4 days ago
- Rego Park, NY (7 miles from New York, NY)
- 4 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
Banking Center Region Relationship Banker 1
- Forest Hills, NY (8 miles from New York, NY)
- 5 days ago
- Forest Hills, NY (8 miles from New York, NY)
- 5 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
- Flushing, NY (8 miles from New York, NY)
- 7 days ago
- Flushing, NY (8 miles from New York, NY)
- 7 days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Demographic Data for New York, NY
Moving to New York, NY? Find some basic demographic data about New York, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in New York, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in New York, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »