Customer Service Manager Jobs in New York, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Whippany, NJ (22 miles from New York, NY)
- 60+ days ago
- Whippany, NJ (22 miles from New York, NY)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
They will play a vital role in the coaching of staff to cross sell products and services by maintaining a working knowledge of Webster's products....
Relationship Banker - Rosedale, White Plains, NY
- White Plains, NY (22 miles from New York, NY)
- 1 day ago
- White Plains, NY (22 miles from New York, NY)
- 1 day ago
Job Order Number: DG0162552 Job Title: Data Platform Sales Representative - Energy and Utilities Company: Oracle Location: Albany, NY Salary: Education: Information Not Provided Experience:...
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Overview The Regional Client Relations Manager will be a key leader in shaping the client experience across multiple retail locations within the region. As the in-store field expert, this role is...
Banking Center Relationship Banker 1
- Bayside, NY (11 miles from New York, NY)
- 1 day ago
- Bayside, NY (11 miles from New York, NY)
- 1 day ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Personal Lines Client Service Manager
- Whippany, NJ (22 miles from New York, NY)
- 2 days ago
- Whippany, NJ (22 miles from New York, NY)
- 2 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Remote Workin daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - South Manhattan NY Area Bilingual Mandarin required
- New York, NY
- 2 days ago
- New York, NY
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - South Manhattan NY Area Bilingual Spanish required
- New York, NY
- 2 days ago
- New York, NY
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Cross County, Yonkers, NY
- Yonkers, NY (15 miles from New York, NY)
- 3 days ago
- Yonkers, NY (15 miles from New York, NY)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Elmont Financial Center
- Elmont, NY (15 miles from New York, NY)
- 4 days ago
- Elmont, NY (15 miles from New York, NY)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Enterprise Customer Success Manager, Banking Americas
- New York, NY
- 5 days ago
- New York, NY
- 5 days ago
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks' platform and network provide the simplest...
. * Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions* Support segmentation strategy by implementing sales, retention, and other bank initiatives...
. * Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions* Expected to achieve/ exceed both individual and team goals in sales, service, and...
Demographic Data for New York, NY
Moving to New York, NY? Find some basic demographic data about New York, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in New York, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in New York, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Notary Public
- Resolution
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Microsoft PowerPoint
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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