Customer Service Manager Jobs in South Plainfield, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Small Business - Client Service Manager
- Whippany, NJ (17 miles from South Plainfield, NJ)
- 8 days ago
- Whippany, NJ (17 miles from South Plainfield, NJ)
- 8 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Whippany, NJ (17 miles from South Plainfield, NJ)
- 60+ days ago
- Whippany, NJ (17 miles from South Plainfield, NJ)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Somerset, NJ - NJ Middlesex Somerset Market
- Somerset, NJ (7 miles from South Plainfield, NJ)
- 1 day ago
- Somerset, NJ (7 miles from South Plainfield, NJ)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Morristown, NJ (15 miles from South Plainfield, NJ)
- 2 days ago
- Morristown, NJ (15 miles from South Plainfield, NJ)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Parsippany, NJ (19 miles from South Plainfield, NJ)
- 2 days ago
- Parsippany, NJ (19 miles from South Plainfield, NJ)
- 2 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Consumer And Business Banking, Senior Relationship Banker, Colonia, NJ
- Colonia, NJ (5 miles from South Plainfield, NJ)
- 2 days ago
- Colonia, NJ (5 miles from South Plainfield, NJ)
- 2 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker - Cypress Hills - Brooklyn, NY
- Brooklyn, NY (23 miles from South Plainfield, NJ)
- 3 days ago
- Brooklyn, NY (23 miles from South Plainfield, NJ)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Berkeley Heights, NJ Financial Center
- Berkeley Heights, NJ (7 miles from South Plainfield, NJ)
- 3 days ago
- Berkeley Heights, NJ (7 miles from South Plainfield, NJ)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Somerset-Hunterdon Market - Spanish Language Required
- Somerville, NJ (13 miles from South Plainfield, NJ)
- 3 days ago
- Somerville, NJ (13 miles from South Plainfield, NJ)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Latin American Banking Center
- Elizabeth, NJ (14 miles from South Plainfield, NJ)
- 3 days ago
- Elizabeth, NJ (14 miles from South Plainfield, NJ)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Princeton Junction, NJ (22 miles from South Plainfield, NJ)
- 4 days ago
- Princeton Junction, NJ (22 miles from South Plainfield, NJ)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Eltingville - Staten Island, NY
- Staten Island, NY (17 miles from South Plainfield, NJ)
- 5 days ago
- Staten Island, NY (17 miles from South Plainfield, NJ)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Brooklyn, NY (23 miles from South Plainfield, NJ)
- 5 days ago
- Brooklyn, NY (23 miles from South Plainfield, NJ)
- 5 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Relationship Banker, Aberdeen, NJ
- Aberdeen, NJ (13 miles from South Plainfield, NJ)
- 5 days ago
- Aberdeen, NJ (13 miles from South Plainfield, NJ)
- 5 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Client Service Manager II, IWMS Client Experience
- Jersey City, NJ (20 miles from South Plainfield, NJ)
- 6 days ago
- Jersey City, NJ (20 miles from South Plainfield, NJ)
- 6 days ago
The Role As an Institutional IWMS Client Service Manager, you oversee the operations and service experience for your assigned Clearing correspondent broker-dealer clients. The CSM day to day role...
Demographic Data for South Plainfield, NJ
Moving to South Plainfield, NJ? Find some basic demographic data about South Plainfield, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in South Plainfield, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in South Plainfield, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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