Customer Service Manager Jobs in Pennington, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker II ( Princeton Branch)
- Princeton Junction, NJ (9 miles from Pennington, NJ)
- 2 hours ago
- Princeton Junction, NJ (9 miles from Pennington, NJ)
- 2 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Warrington Branch)
- Warrington, PA (19 miles from Pennington, NJ)
- 3 days ago
- Warrington, PA (19 miles from Pennington, NJ)
- 3 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- New Hope, PA (10 miles from Pennington, NJ)
- 4 days ago
- New Hope, PA (10 miles from Pennington, NJ)
- 4 days ago
Banking team the Relationship Banker provides guidance on banking products and services....
- Perkasie, PA (23 miles from Pennington, NJ)
- 4 days ago
- Perkasie, PA (23 miles from Pennington, NJ)
- 4 days ago
Banking team the Relationship Banker provides guidance on banking products and services....
Client Service Manager, Wireless
- Warrington, PA (19 miles from Pennington, NJ)
- 4 days ago
- Warrington, PA (19 miles from Pennington, NJ)
- 4 days ago
Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...
Client Service Manager - Repair Center
- Horsham, PA (20 miles from Pennington, NJ)
- 10 days ago
- Horsham, PA (20 miles from Pennington, NJ)
- 10 days ago
A Snapshot of Your Day** The Client Service Manager manages the scope, schedule, and cost of repair projects in execution at the Service Center. Create inspection reports and repair proposals for...
Relationship Banker - Northeast PA Market Hire - Spring House ,PA
- Spring House, PA (24 miles from Pennington, NJ)
- 11 days ago
- Spring House, PA (24 miles from Pennington, NJ)
- 11 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Somerset, NJ - NJ Middlesex Somerset Market
- Somerset, NJ (18 miles from Pennington, NJ)
- 15 days ago
- Somerset, NJ (18 miles from Pennington, NJ)
- 15 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Trenton Princeton Market
- Robbinsville, NJ (13 miles from Pennington, NJ)
- 21 days ago
- Robbinsville, NJ (13 miles from Pennington, NJ)
- 21 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Ocean Monmouth Market
- Englishtown, NJ (23 miles from Pennington, NJ)
- 23 days ago
- Englishtown, NJ (23 miles from Pennington, NJ)
- 23 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Willingboro Financial Center
- Willingboro, NJ (21 miles from Pennington, NJ)
- 23 days ago
- Willingboro, NJ (21 miles from Pennington, NJ)
- 23 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Florence, NJ (14 miles from Pennington, NJ)
- 25 days ago
- Florence, NJ (14 miles from Pennington, NJ)
- 25 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Langhorne, PA (New Build)
- Langhorne, PA (11 miles from Pennington, NJ)
- 26 days ago
- Langhorne, PA (11 miles from Pennington, NJ)
- 26 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Yardley, PA
- Yardley, PA (9 miles from Pennington, NJ)
- 26 days ago
- Yardley, PA (9 miles from Pennington, NJ)
- 26 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Fairless Hills, PA (10 miles from Pennington, NJ)
- 26 days ago
- Fairless Hills, PA (10 miles from Pennington, NJ)
- 26 days ago
This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....
Demographic Data for Pennington, NJ
Moving to Pennington, NJ? Find some basic demographic data about Pennington, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Pennington, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Pennington, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Policy Development
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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