Customer Service Manager Jobs in Parsippany, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Banking Center Seniorr Relationship Banker
- New York, NY (22 miles from Parsippany, NJ)
- 5 hours ago
- New York, NY (22 miles from Parsippany, NJ)
- 5 hours ago
They will play a vital role in the coaching of staff to cross sell products and services by maintaining a working knowledge of Webster's products....
- New York, NY (22 miles from Parsippany, NJ)
- 5 hours ago
- New York, NY (22 miles from Parsippany, NJ)
- 5 hours ago
Client Service Manager I 3.5 3.5 out of 5 stars 28 Liberty St, New York, NY 10005 Pay Philosophy The typical starting salary range for this role is determined by a number of factors including...
Relationship Banker - Mahwah, NJ
- Mahwah, NJ (19 miles from Parsippany, NJ)
- 1 day ago
- Mahwah, NJ (19 miles from Parsippany, NJ)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Mahwah, NJ
- Ramsey, NJ (19 miles from Parsippany, NJ)
- 2 days ago
- Ramsey, NJ (19 miles from Parsippany, NJ)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
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Relationship Banker - Broadway and Cedar St. - New York, NY
- New York, NY (22 miles from Parsippany, NJ)
- 5 days ago
- New York, NY (22 miles from Parsippany, NJ)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- New York City, NY (22 miles from Parsippany, NJ)
- 5 days ago
- New York City, NY (22 miles from Parsippany, NJ)
- 5 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Client Service Manager (Private Wealth)
- New York, NY (22 miles from Parsippany, NJ)
- 6 days ago
- New York, NY (22 miles from Parsippany, NJ)
- 6 days ago
We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your...
- New York, NY (22 miles from Parsippany, NJ)
- 6 days ago
- New York, NY (22 miles from Parsippany, NJ)
- 6 days ago
Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a...
Relationship Banker - Downtown East - New York, NY
- New York, NY (22 miles from Parsippany, NJ)
- 7 days ago
- New York, NY (22 miles from Parsippany, NJ)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Customer Success Manager- Investment Banking
- New York, NY (22 miles from Parsippany, NJ)
- 7 days ago
- New York, NY (22 miles from Parsippany, NJ)
- 7 days ago
Prompt Refinitiv business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or cross-sell) are generated through adoption engagements...
- New York, NY (22 miles from Parsippany, NJ)
- 7 days ago
- New York, NY (22 miles from Parsippany, NJ)
- 7 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Consumer And Business Banking, Senior Relationship Banker, Hopatcong, NJ
- Hopatcong, NJ (14 miles from Parsippany, NJ)
- 8 days ago
- Hopatcong, NJ (14 miles from Parsippany, NJ)
- 8 days ago
(Required) Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Exceptional...
Relationship Banker - Metrotech - Brooklyn, NY
- Brooklyn, NY (24 miles from Parsippany, NJ)
- 8 days ago
- Brooklyn, NY (24 miles from Parsippany, NJ)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Englewood - Palisades Financial Center
- Englewood, NJ (22 miles from Parsippany, NJ)
- 9 days ago
- Englewood, NJ (22 miles from Parsippany, NJ)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Bilingual Senior Relationship Banker (Spanish Speaking Preferred)
- Monsey, NY (24 miles from Parsippany, NJ)
- 9 days ago
- Monsey, NY (24 miles from Parsippany, NJ)
- 9 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Demographic Data for Parsippany, NJ
Moving to Parsippany, NJ? Find some basic demographic data about Parsippany, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Parsippany, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Parsippany, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Client Services
- Customer Retention
- Cash Handling
- Notary Public
- Resolution
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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