Customer Service Manager Jobs in Manchester Township, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker, Covered Bridge, Manalapan, NJ
- Manalapan, NJ (22 miles from Manchester Township, NJ)
- 1 day ago
- Manalapan, NJ (22 miles from Manchester Township, NJ)
- 1 day ago
Relationship Banker, Covered Bridge, Manalapan, NJManalapan, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing...
Relationship Banker, Madison, Lakewood, NJ
- Lakewood, NJ (11 miles from Manchester Township, NJ)
- 1 day ago
- Lakewood, NJ (11 miles from Manchester Township, NJ)
- 1 day ago
Relationship Banker, Madison, Lakewood, NJLakewood, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or...
Relationship Banker , Lakehurst , Manchester, NJ
- Lakehurst, NJ (4 miles from Manchester Township, NJ)
- 1 day ago
- Lakehurst, NJ (4 miles from Manchester Township, NJ)
- 1 day ago
Relationship Banker, Lakehurst, Manchester, NJManchester, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or...
- Brick, NJ (14 miles from Manchester Township, NJ)
- 1 day ago
- Brick, NJ (14 miles from Manchester Township, NJ)
- 1 day ago
Relationship Banker Brick, NJBrick, United States of America WHAT YOU WILL BE DOING Santander is one of the largest banks in the world, and one of the top banks in the United States based on...
Relationship Banker - Freehold Boro
- Freehold, NJ (19 miles from Manchester Township, NJ)
- 3 days ago
- Freehold, NJ (19 miles from Manchester Township, NJ)
- 3 days ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
Relationship Banker - Trenton Princeton Market
- Robbinsville, NJ (21 miles from Manchester Township, NJ)
- 10 days ago
- Robbinsville, NJ (21 miles from Manchester Township, NJ)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Ocean Monmouth Market
- Freehold, NJ (19 miles from Manchester Township, NJ)
- 12 days ago
- Freehold, NJ (19 miles from Manchester Township, NJ)
- 12 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Atlantic City SW NJ Market
- Forked River, NJ (8 miles from Manchester Township, NJ)
- 12 days ago
- Forked River, NJ (8 miles from Manchester Township, NJ)
- 12 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Roebling, NJ (24 miles from Manchester Township, NJ)
- 16 days ago
- Roebling, NJ (24 miles from Manchester Township, NJ)
- 16 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Manahawkin - Route 72 Financial Center
- Manahawkin, NJ (18 miles from Manchester Township, NJ)
- 21 days ago
- Manahawkin, NJ (18 miles from Manchester Township, NJ)
- 21 days ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
- Jackson, NJ (10 miles from Manchester Township, NJ)
- 30+ days ago
- Jackson, NJ (10 miles from Manchester Township, NJ)
- 30+ days ago
This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....
Relationship Banker/ Sr. Relationship Banker - Hamilton Branch
- Hamilton Square, NJ (24 miles from Manchester Township, NJ)
- 30+ days ago
- Hamilton Square, NJ (24 miles from Manchester Township, NJ)
- 30+ days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
Demographic Data for Manchester Township, NJ
Moving to Manchester Township, NJ? Find some basic demographic data about Manchester Township, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Manchester Township, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Manchester Township, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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