Customer Service Manager Jobs in Livingston, NJ

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 50 Jobs

Senior Relationship Banker

  • New York, NY (17 miles from Livingston, NJ)
  • 5 hours ago
  • New York, NY (17 miles from Livingston, NJ)
  • 5 hours ago

Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....

Relationship Banker - Bloomfield, PA

  • Bloomfield, NJ (7 miles from Livingston, NJ)
  • 6 hours ago
  • Bloomfield, NJ (7 miles from Livingston, NJ)
  • 6 hours ago

Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...

Client Service Manager, Wireless

  • Edison, NJ (18 miles from Livingston, NJ)
  • 11 hours ago
  • Edison, NJ (18 miles from Livingston, NJ)
  • 11 hours ago

Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...

Relationship Banker Bayonne, NJ

  • Bayonne, NJ (14 miles from Livingston, NJ)
  • 19 hours ago
  • Bayonne, NJ (14 miles from Livingston, NJ)
  • 19 hours ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker - Abingdon Square - New York, NY

  • New York, NY (17 miles from Livingston, NJ)
  • 1 day ago
  • New York, NY (17 miles from Livingston, NJ)
  • 1 day ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Customer Success Manager (Technical Project Manager)

  • New York, NY (17 miles from Livingston, NJ)
  • 1 day ago
  • New York, NY (17 miles from Livingston, NJ)
  • 1 day ago

Finance - Best Mortgage Lenders of 2025: Best online mortgage lender Fintech Breakthrough Award: Best Lending Innovation Award Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing...

Relationship Banker - Scotch Plains, NJ Financial Center - Full Time

  • Scotch Plains, NJ (10 miles from Livingston, NJ)
  • 2 days ago
  • Scotch Plains, NJ (10 miles from Livingston, NJ)
  • 2 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Senior Relationship Banker

  • Brooklyn, NY (18 miles from Livingston, NJ)
  • 2 days ago
  • Brooklyn, NY (18 miles from Livingston, NJ)
  • 2 days ago

Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....

Bilingual Senior Relationship Banker

  • Union, NJ (7 miles from Livingston, NJ)
  • 3 days ago
  • Union, NJ (7 miles from Livingston, NJ)
  • 3 days ago

Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....

Region Relationship Banker 1

  • Rego Park, NY (24 miles from Livingston, NJ)
  • 4 days ago
  • Rego Park, NY (24 miles from Livingston, NJ)
  • 4 days ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...

Relationship Banker - Main Street - Newark Financial Center

  • Newark, NJ (8 miles from Livingston, NJ)
  • 7 days ago
  • Newark, NJ (8 miles from Livingston, NJ)
  • 7 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker- Wayne, NJ - NJ Bergen East

  • Wayne, NJ (12 miles from Livingston, NJ)
  • 7 days ago
  • Wayne, NJ (12 miles from Livingston, NJ)
  • 7 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Central Manhattan NY Area Bilingual Spanish required

  • New York, NY (17 miles from Livingston, NJ)
  • 8 days ago
  • New York, NY (17 miles from Livingston, NJ)
  • 8 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Hudson Square - New York, NY

  • New York, NY (17 miles from Livingston, NJ)
  • 11 days ago
  • New York, NY (17 miles from Livingston, NJ)
  • 11 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Somerset, NJ - NJ Middlesex Somerset Market

  • Somerset, NJ (22 miles from Livingston, NJ)
  • 11 days ago
  • Somerset, NJ (22 miles from Livingston, NJ)
  • 11 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Demographic Data for Livingston, NJ

Moving to Livingston, NJ? Find some basic demographic data about Livingston, NJ below.


Local
National
31,325
1,249
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Livingston, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Livingston, NJ offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Livingston, NJ
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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