Customer Service Manager Jobs in Hoboken, NJ

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 77 Jobs

Small Business - Client Service Manager

  • Whippany, NJ (21 miles from Hoboken, NJ)
  • 8 days ago
  • Whippany, NJ (21 miles from Hoboken, NJ)
  • 8 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Senior Client Service Manager

  • Whippany, NJ (21 miles from Hoboken, NJ)
  • 60+ days ago
  • Whippany, NJ (21 miles from Hoboken, NJ)
  • 60+ days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Relationship Banker - East End - New York, NY

  • New York, NY (1 mile from Hoboken, NJ)
  • 1 day ago
  • New York, NY (1 mile from Hoboken, NJ)
  • 1 day ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Senior Relationship Banker

  • New York, NY (1 mile from Hoboken, NJ)
  • 1 day ago
  • New York, NY (1 mile from Hoboken, NJ)
  • 1 day ago

Required to obtain MLO (Mortgage Loan Originator) status to originate mortgage loans....

Relationship Banker - Brunswick Branch

  • New York, NY (1 mile from Hoboken, NJ)
  • 1 day ago
  • New York, NY (1 mile from Hoboken, NJ)
  • 1 day ago

Relationship Banker - Brunswick Branch Broadview Federal Credit Union Jun 05, 2025 If you are ready to join a company that truly cares about its employees, our members, and our community then you...

Relationship Banker I

  • New York, NY (1 mile from Hoboken, NJ)
  • 1 day ago
  • New York, NY (1 mile from Hoboken, NJ)
  • 1 day ago

Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....

Relationship Banker - Elmwood Park, Englewood - Palisade & Lodi, NJ Financial Centers

  • Lodi, NJ (9 miles from Hoboken, NJ)
  • 2 days ago
  • Lodi, NJ (9 miles from Hoboken, NJ)
  • 2 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Hackettstown, Morristown, Parsippany & Summit, NJ Financial Centers - Full Time

  • Morristown, NJ (24 miles from Hoboken, NJ)
  • 2 days ago
  • Morristown, NJ (24 miles from Hoboken, NJ)
  • 2 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Bergen/North Market - Closter, Hillsdale & Tenafly Financial Centers

  • Tenafly, NJ (12 miles from Hoboken, NJ)
  • 2 days ago
  • Tenafly, NJ (12 miles from Hoboken, NJ)
  • 2 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - West Manhattan NY Area

  • New York, NY (1 mile from Hoboken, NJ)
  • 2 days ago
  • New York, NY (1 mile from Hoboken, NJ)
  • 2 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

ETF Client Service Manager

  • New York, NY (1 mile from Hoboken, NJ)
  • 2 days ago
  • New York, NY (1 mile from Hoboken, NJ)
  • 2 days ago

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...

Relationship Banker I (PT)

  • Queens Village, NY (14 miles from Hoboken, NJ)
  • 2 days ago
  • Queens Village, NY (14 miles from Hoboken, NJ)
  • 2 days ago

Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....

Senior Relationship Banker

  • Parsippany, NJ (20 miles from Hoboken, NJ)
  • 2 days ago
  • Parsippany, NJ (20 miles from Hoboken, NJ)
  • 2 days ago

Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....

Consumer And Business Banking, Senior Relationship Banker, Colonia, NJ

  • Colonia, NJ (18 miles from Hoboken, NJ)
  • 2 days ago
  • Colonia, NJ (18 miles from Hoboken, NJ)
  • 2 days ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

Relationship Banker - Broadway And East 8th Street Financial Center Bilingual Mandarin required

  • New York, NY (1 mile from Hoboken, NJ)
  • 2 days ago
  • New York, NY (1 mile from Hoboken, NJ)
  • 2 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Demographic Data for Hoboken, NJ

Moving to Hoboken, NJ? Find some basic demographic data about Hoboken, NJ below.

Local
National
60,456
1,545
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Hoboken, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Hoboken, NJ offer the following education background
Bachelor's Degree
35.2%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Hoboken, NJ
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Customer Service Manager Related Career Advice Articles

banker looking at charts on laptop
How to Decide Between Investment Banking and Commercial Banking

Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.

Read article »
personal banker going over paperwork with her clients
Career Spotlight: Personal Banker

What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.

Read article »