Customer Service Manager Jobs in Hoboken, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- New York, NY (1 mile from Hoboken, NJ)
- 5 hours ago
- New York, NY (1 mile from Hoboken, NJ)
- 5 hours ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Relationship Banker - Bloomfield, PA
- Bloomfield, NJ (9 miles from Hoboken, NJ)
- 5 hours ago
- Bloomfield, NJ (9 miles from Hoboken, NJ)
- 5 hours ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Relationship Banker - Scarsdale Central Park - Scarsdale, NY
- Scarsdale, NY (22 miles from Hoboken, NJ)
- 7 hours ago
- Scarsdale, NY (22 miles from Hoboken, NJ)
- 7 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Heathcote - Scarsdale, NY
- Scarsdale, NY (22 miles from Hoboken, NJ)
- 7 hours ago
- Scarsdale, NY (22 miles from Hoboken, NJ)
- 7 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager, Wireless
- Edison, NJ (24 miles from Hoboken, NJ)
- 10 hours ago
- Edison, NJ (24 miles from Hoboken, NJ)
- 10 hours ago
Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...
Banking Center Region Relationship Banker 1
- Queens Village, NY (14 miles from Hoboken, NJ)
- 11 hours ago
- Queens Village, NY (14 miles from Hoboken, NJ)
- 11 hours ago
. * Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions* Expected to achieve/ exceed both individual and team goals in sales, service, and...
Relationship Banker Bayonne, NJ
- Bayonne, NJ (6 miles from Hoboken, NJ)
- 19 hours ago
- Bayonne, NJ (6 miles from Hoboken, NJ)
- 19 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - Abingdon Square - New York, NY
- New York, NY (1 mile from Hoboken, NJ)
- 1 day ago
- New York, NY (1 mile from Hoboken, NJ)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Customer Success Manager (Technical Project Manager)
- New York, NY (1 mile from Hoboken, NJ)
- 1 day ago
- New York, NY (1 mile from Hoboken, NJ)
- 1 day ago
Finance - Best Mortgage Lenders of 2025: Best online mortgage lender Fintech Breakthrough Award: Best Lending Innovation Award Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing...
Relationship Banker - Scotch Plains, NJ Financial Center - Full Time
- Scotch Plains, NJ (19 miles from Hoboken, NJ)
- 2 days ago
- Scotch Plains, NJ (19 miles from Hoboken, NJ)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Brooklyn, NY (4 miles from Hoboken, NJ)
- 2 days ago
- Brooklyn, NY (4 miles from Hoboken, NJ)
- 2 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Bilingual Senior Relationship Banker
- Union, NJ (12 miles from Hoboken, NJ)
- 3 days ago
- Union, NJ (12 miles from Hoboken, NJ)
- 3 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
- Rego Park, NY (8 miles from Hoboken, NJ)
- 4 days ago
- Rego Park, NY (8 miles from Hoboken, NJ)
- 4 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
Banking Center Region Relationship Banker 1
- Forest Hills, NY (9 miles from Hoboken, NJ)
- 5 days ago
- Forest Hills, NY (9 miles from Hoboken, NJ)
- 5 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
- Flushing, NY (10 miles from Hoboken, NJ)
- 7 days ago
- Flushing, NY (10 miles from Hoboken, NJ)
- 7 days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Demographic Data for Hoboken, NJ
Moving to Hoboken, NJ? Find some basic demographic data about Hoboken, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Hoboken, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Hoboken, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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