Customer Service Manager Jobs in Dover, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Small Business - Client Service Manager
- Whippany, NJ (9 miles from Dover, NJ)
- 8 hours ago
- Whippany, NJ (9 miles from Dover, NJ)
- 8 hours ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Whippany, NJ (9 miles from Dover, NJ)
- 60+ days ago
- Whippany, NJ (9 miles from Dover, NJ)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker- Wayne, NJ - NJ Bergen East
- Wayne, NJ (15 miles from Dover, NJ)
- 2 hours ago
- Wayne, NJ (15 miles from Dover, NJ)
- 2 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Ramsey, NJ (22 miles from Dover, NJ)
- 6 hours ago
- Ramsey, NJ (22 miles from Dover, NJ)
- 6 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker , East Orange , NJ
- East Orange, NJ (20 miles from Dover, NJ)
- 1 day ago
- East Orange, NJ (20 miles from Dover, NJ)
- 1 day ago
Relationship Banker, East Orange, NJEast Orange, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped...
Senior Relationship Banker, Scotch Plains, NJ
- Scotch Plains, NJ (22 miles from Dover, NJ)
- 1 day ago
- Scotch Plains, NJ (22 miles from Dover, NJ)
- 1 day ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...
- Warwick, NY (24 miles from Dover, NJ)
- 5 days ago
- Warwick, NY (24 miles from Dover, NJ)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Wyckoff, NJ (20 miles from Dover, NJ)
- 9 days ago
- Wyckoff, NJ (20 miles from Dover, NJ)
- 9 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker, Union Square, NJ
- Union, NJ (21 miles from Dover, NJ)
- 12 days ago
- Union, NJ (21 miles from Dover, NJ)
- 12 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Personal Lines Client Service Manager
- Whippany, NJ (9 miles from Dover, NJ)
- 14 days ago
- Whippany, NJ (9 miles from Dover, NJ)
- 14 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Remote WorkRelationship Banker - Scotch Plains Branch - NJ Middlesex Somerset Market
- Scotch Plains, NJ (22 miles from Dover, NJ)
- 21 days ago
- Scotch Plains, NJ (22 miles from Dover, NJ)
- 21 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Parsippany, NJ (9 miles from Dover, NJ)
- 26 days ago
- Parsippany, NJ (9 miles from Dover, NJ)
- 26 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Relationship Banker II - Somerset, NJ, Middlesex Somerset Market
- Franklin, NJ (12 miles from Dover, NJ)
- 30+ days ago
- Franklin, NJ (12 miles from Dover, NJ)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager - (Monday - Friday 8:00 AM 5:00 PM)
- Wayne, NJ (15 miles from Dover, NJ)
- 30+ days ago
- Wayne, NJ (15 miles from Dover, NJ)
- 30+ days ago
Job Type Full-time Description Quick Box Fulfillment is looking for a seasoned Client Services Manager to manage an existing book of clients. The Client Services team is responsible for all...
Client Service Manager - Small Business
- Whippany, NJ (9 miles from Dover, NJ)
- 30+ days ago
- Whippany, NJ (9 miles from Dover, NJ)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Demographic Data for Dover, NJ
Moving to Dover, NJ? Find some basic demographic data about Dover, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Dover, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Dover, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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