Customer Service Manager Jobs in Waterford Township, MI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Warren, MI (23 miles from Waterford Township, MI)
- 18 hours ago
- Warren, MI (23 miles from Waterford Township, MI)
- 18 hours ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
- Center Line, MI (23 miles from Waterford Township, MI)
- 21 hours ago
- Center Line, MI (23 miles from Waterford Township, MI)
- 21 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Financial Relationship Banker - Schoenherr Warren
- Center Line, MI (23 miles from Waterford Township, MI)
- 1 day ago
- Center Line, MI (23 miles from Waterford Township, MI)
- 1 day ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkFinancial Relationship Banker - Schoenherr Warren
- Warren, MI (23 miles from Waterford Township, MI)
- 5 days ago
- Warren, MI (23 miles from Waterford Township, MI)
- 5 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- Waterford Township, MI
- 6 days ago
- Waterford Township, MI
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Brighton, MI (20 miles from Waterford Township, MI)
- 6 days ago
- Brighton, MI (20 miles from Waterford Township, MI)
- 6 days ago
**Dodd Frank/Truth in Lending Act **This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker- Grand Blanc- Flint, MI Relationship Banker- Grand Blanc- Flint, MI
- Grand Blanc, MI (20 miles from Waterford Township, MI)
- 6 days ago
- Grand Blanc, MI (20 miles from Waterford Township, MI)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - West Seven Mile Northville- Northville, MI
- Northville, MI (21 miles from Waterford Township, MI)
- 6 days ago
- Northville, MI (21 miles from Waterford Township, MI)
- 6 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Brighton Grand River - Brighton, MI
- Brighton, MI (20 miles from Waterford Township, MI)
- 10 days ago
- Brighton, MI (20 miles from Waterford Township, MI)
- 10 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Drayton Plains- Waterford, MI
- Waterford Township, MI
- 11 days ago
- Waterford Township, MI
- 11 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Drayton Plains- Waterford, MI
- Waterford, MI (3 miles from Waterford Township, MI)
- 13 days ago
- Waterford, MI (3 miles from Waterford Township, MI)
- 13 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker- Detroit Metro West- Troy, MI
- Troy, MI (13 miles from Waterford Township, MI)
- 14 days ago
- Troy, MI (13 miles from Waterford Township, MI)
- 14 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Financial Relationship Banker - Springfield Town Square, MI
- Clarkston, MI (2 miles from Waterford Township, MI)
- 14 days ago
- Clarkston, MI (2 miles from Waterford Township, MI)
- 14 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker - Main St branch
- Plymouth, MI (23 miles from Waterford Township, MI)
- 14 days ago
- Plymouth, MI (23 miles from Waterford Township, MI)
- 14 days ago
Are you passionate about building relationships and helping members achieve their financial goals? As a Relationship Banker, you'll be the face of our credit union-providing exceptional service,...
- Troy, MI (13 miles from Waterford Township, MI)
- 16 days ago
- Troy, MI (13 miles from Waterford Township, MI)
- 16 days ago
They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....
Demographic Data for Waterford Township, MI
Moving to Waterford Township, MI? Find some basic demographic data about Waterford Township, MI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Waterford Township, MI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Waterford Township, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Consumer Lending
- Lending
- Account Opening
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Payment Processing
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Finance
- Relationship Management
- Account Management
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Typing
- Coaching
- Telephone Skills
- Reporting
- Policy Development
- Regulations
- Problem Solving
- Microsoft Office
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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