Customer Service Manager Jobs in Walled Lake, MI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Financial Relationship Banker - South Lyon, MI
- South Lyon, MI (11 miles from Walled Lake, MI)
- 18 hours ago
- South Lyon, MI (11 miles from Walled Lake, MI)
- 18 hours ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker- Long Lake Rochester- Troy, MI
- Troy, MI (17 miles from Walled Lake, MI)
- 1 day ago
- Troy, MI (17 miles from Walled Lake, MI)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- White Lake, MI (7 miles from Walled Lake, MI)
- 2 days ago
- White Lake, MI (7 miles from Walled Lake, MI)
- 2 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Union Commerce- Commerce, MI
- Commerce Township, MI (2 miles from Walled Lake, MI)
- 7 days ago
- Commerce Township, MI (2 miles from Walled Lake, MI)
- 7 days ago
banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering...
- Troy, MI (17 miles from Walled Lake, MI)
- 9 days ago
- Troy, MI (17 miles from Walled Lake, MI)
- 9 days ago
Fosters cooperation, teamwork, and frequent communication with the Centralized Lending and Loan Processing staff to ensure seamless service for our membership....
Relationship Banker - Schoenherr 14 Mile - Sterling Heights, MI
- Sterling Heights, MI (21 miles from Walled Lake, MI)
- 13 days ago
- Sterling Heights, MI (21 miles from Walled Lake, MI)
- 13 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Part Time Relationship Banker Troy
- Troy, MI (17 miles from Walled Lake, MI)
- 19 days ago
- Troy, MI (17 miles from Walled Lake, MI)
- 19 days ago
Licensing System & Registry ("NMLS")....
Relationship Banker- North Oakland- Ortonville, MI
- Ortonville, MI (20 miles from Walled Lake, MI)
- 21 days ago
- Ortonville, MI (20 miles from Walled Lake, MI)
- 21 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Brighton, MI (13 miles from Walled Lake, MI)
- 22 days ago
- Brighton, MI (13 miles from Walled Lake, MI)
- 22 days ago
Will be responsible for processing their own customer transactions (deposits, check cashing, etc.) and may serve as a back up to the teller staff; adheres to all transaction processing requirements...
Relationship Banker - Main St branch
- Plymouth, MI (13 miles from Walled Lake, MI)
- 23 days ago
- Plymouth, MI (13 miles from Walled Lake, MI)
- 23 days ago
Are you passionate about building relationships and helping members achieve their financial goals? As a Relationship Banker, you'll be the face of our credit union-providing exceptional service,...
Financial Relationship Banker - Rochester Hills, MI
- Rochester Hills, MI (21 miles from Walled Lake, MI)
- 27 days ago
- Rochester Hills, MI (21 miles from Walled Lake, MI)
- 27 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- Auburn Hills, MI (11 miles from Walled Lake, MI)
- 30+ days ago
- Auburn Hills, MI (11 miles from Walled Lake, MI)
- 30+ days ago
Fosters cooperation, teamwork, and frequent communication with the Centralized Lending and Loan Processing staff to ensure seamless service for our membership....
Relationship Banker - Milford Rd and I96 - New Hudson, MI
- New Hudson, MI (8 miles from Walled Lake, MI)
- 30+ days ago
- New Hudson, MI (8 miles from Walled Lake, MI)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker-South Oakland Market- Bloomfield Hills, MI
- Bloomfield Hills, MI (10 miles from Walled Lake, MI)
- 45+ days ago
- Bloomfield Hills, MI (10 miles from Walled Lake, MI)
- 45+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Livonia, MI (13 miles from Walled Lake, MI)
- 60+ days ago
- Livonia, MI (13 miles from Walled Lake, MI)
- 60+ days ago
Are you passionate about building relationships and helping members achieve their financial goals? As a Relationship Banker, you'll be the face of our credit union-providing exceptional service,...
Demographic Data for Walled Lake, MI
Moving to Walled Lake, MI? Find some basic demographic data about Walled Lake, MI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Walled Lake, MI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Walled Lake, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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