Customer Service Manager Jobs in Sterling Heights, MI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Fraser, MI (6 miles from Sterling Heights, MI)
- 14 hours ago
- Fraser, MI (6 miles from Sterling Heights, MI)
- 14 hours ago
Zerex Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Union Commerce- Commerce, MI
- Commerce Township, MI (22 miles from Sterling Heights, MI)
- 1 day ago
- Commerce Township, MI (22 miles from Sterling Heights, MI)
- 1 day ago
banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering...
Financial Relationship Banker - Detroit, MI
- Detroit, MI (15 miles from Sterling Heights, MI)
- 1 day ago
- Detroit, MI (15 miles from Sterling Heights, MI)
- 1 day ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker - Six Mile Inkster - Redford, MI
- Redford, MI (16 miles from Sterling Heights, MI)
- 2 days ago
- Redford, MI (16 miles from Sterling Heights, MI)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Harrison Township, MI (12 miles from Sterling Heights, MI)
- 3 days ago
- Harrison Township, MI (12 miles from Sterling Heights, MI)
- 3 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
- Macomb, MI (10 miles from Sterling Heights, MI)
- 3 days ago
- Macomb, MI (10 miles from Sterling Heights, MI)
- 3 days ago
They will utilize their product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....
- Troy, MI (5 miles from Sterling Heights, MI)
- 3 days ago
- Troy, MI (5 miles from Sterling Heights, MI)
- 3 days ago
They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....
- Clinton Township, MI (7 miles from Sterling Heights, MI)
- 5 days ago
- Clinton Township, MI (7 miles from Sterling Heights, MI)
- 5 days ago
They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....
Relationship Banker- South Blvd and Crooks- Rochester Hills, MI
- Rochester Hills, MI (11 miles from Sterling Heights, MI)
- 5 days ago
- Rochester Hills, MI (11 miles from Sterling Heights, MI)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Schoenherr 14 Mile - Sterling Heights, MI
- Sterling Heights, MI
- 7 days ago
- Sterling Heights, MI
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Detroit Metro East - Sterling Heights, MI
- Sterling Heights, MI
- 9 days ago
- Sterling Heights, MI
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Part Time Relationship Banker Troy
- Troy, MI (5 miles from Sterling Heights, MI)
- 13 days ago
- Troy, MI (5 miles from Sterling Heights, MI)
- 13 days ago
Licensing System & Registry ("NMLS")....
Financial Relationship Banker - Rochester Hills, MI
- Rochester Hills, MI (11 miles from Sterling Heights, MI)
- 21 days ago
- Rochester Hills, MI (11 miles from Sterling Heights, MI)
- 21 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker-South Oakland Market- Bloomfield Hills, MI
- Bloomfield Hills, MI (10 miles from Sterling Heights, MI)
- 45+ days ago
- Bloomfield Hills, MI (10 miles from Sterling Heights, MI)
- 45+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Financial Relationship Banker - So Mount Clemens
- Mount Clemens, MI (9 miles from Sterling Heights, MI)
- 45+ days ago
- Mount Clemens, MI (9 miles from Sterling Heights, MI)
- 45+ days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkDemographic Data for Sterling Heights, MI
Moving to Sterling Heights, MI? Find some basic demographic data about Sterling Heights, MI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Sterling Heights, MI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Sterling Heights, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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