Customer Service Manager Jobs in Royal Oak, MI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Client Service Manager Trainee - Achieve July 2025
- Saint Clair Shores, MI (12 miles from Royal Oak, MI)
- 24 days ago
- Saint Clair Shores, MI (12 miles from Royal Oak, MI)
- 24 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Groesbeck Metro- Clinton Township, MI
- Clinton Township, MI (12 miles from Royal Oak, MI)
- 5 hours ago
- Clinton Township, MI (12 miles from Royal Oak, MI)
- 5 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Bloomfield Hills, MI (7 miles from Royal Oak, MI)
- 5 hours ago
- Bloomfield Hills, MI (7 miles from Royal Oak, MI)
- 5 hours ago
Full-Time/Part-Time Full-Time Number of Openings 1 Shift -not applicable- Req Number RET-25-00011 Category Retail Banking Hours per week 40 This position is currently accepting applications....
- Clinton Township, MI (12 miles from Royal Oak, MI)
- 17 hours ago
- Clinton Township, MI (12 miles from Royal Oak, MI)
- 17 hours ago
They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....
- Center Line, MI (5 miles from Royal Oak, MI)
- 17 hours ago
- Center Line, MI (5 miles from Royal Oak, MI)
- 17 hours ago
They will utilize their product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....
- White Lake, MI (22 miles from Royal Oak, MI)
- 1 day ago
- White Lake, MI (22 miles from Royal Oak, MI)
- 1 day ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
- West Bloomfield, MI (12 miles from Royal Oak, MI)
- 2 days ago
- West Bloomfield, MI (12 miles from Royal Oak, MI)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Bloomfield Hills, MI (7 miles from Royal Oak, MI)
- 5 days ago
- Bloomfield Hills, MI (7 miles from Royal Oak, MI)
- 5 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Financial Relationship Banker - Schoenherr Warren
- Warren, MI (8 miles from Royal Oak, MI)
- 6 days ago
- Warren, MI (8 miles from Royal Oak, MI)
- 6 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkFinancial Relationship Banker - Bloomfield, MI
- Bloomfield Hills, MI (7 miles from Royal Oak, MI)
- 8 days ago
- Bloomfield Hills, MI (7 miles from Royal Oak, MI)
- 8 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkThey will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....
Relationship Banker- Northwestern 12 Mile- Southfield, MI
- Southfield, MI (7 miles from Royal Oak, MI)
- 10 days ago
- Southfield, MI (7 miles from Royal Oak, MI)
- 10 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Financial Relationship Banker - Metro Sterling Heights, MI
- Sterling Heights, MI (6 miles from Royal Oak, MI)
- 13 days ago
- Sterling Heights, MI (6 miles from Royal Oak, MI)
- 13 days ago
Can include military service in an administration, contracting, civil affairs or similar role. 1 year consumer and business deposit products - lending knowledge OR Business to Business sales experience...
Remote WorkRelationship Banker - Oakwood Southfield branch
- Dearborn, MI (12 miles from Royal Oak, MI)
- 14 days ago
- Dearborn, MI (12 miles from Royal Oak, MI)
- 14 days ago
Are you passionate about building relationships and helping members achieve their financial goals? As a Relationship Banker, you'll be the face of our credit union-providing exceptional service,...
Relationship Banker- Woodward and 8 Mile- Detroit, MI
- Detroit, MI (10 miles from Royal Oak, MI)
- 17 days ago
- Detroit, MI (10 miles from Royal Oak, MI)
- 17 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Royal Oak, MI
Moving to Royal Oak, MI? Find some basic demographic data about Royal Oak, MI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Royal Oak, MI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Royal Oak, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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