Customer Service Manager Jobs in Plymouth, MI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Six Mile Inkster - Redford, MI
- Redford, MI (13 miles from Plymouth, MI)
- 11 hours ago
- Redford, MI (13 miles from Plymouth, MI)
- 11 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Financial Relationship Banker -West Grand River - Brighton, MI
- Brighton, MI (18 miles from Plymouth, MI)
- 1 day ago
- Brighton, MI (18 miles from Plymouth, MI)
- 1 day ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- Westland, MI (8 miles from Plymouth, MI)
- 7 days ago
- Westland, MI (8 miles from Plymouth, MI)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Taylor branch
- Taylor, MI (16 miles from Plymouth, MI)
- 11 days ago
- Taylor, MI (16 miles from Plymouth, MI)
- 11 days ago
Are you passionate about building relationships and helping members achieve their financial goals? As a Relationship Banker, you'll be the face of our credit union-providing exceptional service,...
- Ann Arbor, MI (17 miles from Plymouth, MI)
- 12 days ago
- Ann Arbor, MI (17 miles from Plymouth, MI)
- 12 days ago
Will be responsible for processing their own customer transactions (deposits, check cashing, etc.) and may serve as a back up to the teller staff; adheres to all transaction processing requirements...
- Brighton, MI (18 miles from Plymouth, MI)
- 14 days ago
- Brighton, MI (18 miles from Plymouth, MI)
- 14 days ago
Will be responsible for processing their own customer transactions (deposits, check cashing, etc.) and may serve as a back up to the teller staff; adheres to all transaction processing requirements...
Relationship Banker - Carpenter and Ellsworth - Ypsilanti, MI
- Ypsilanti, MI (11 miles from Plymouth, MI)
- 15 days ago
- Ypsilanti, MI (11 miles from Plymouth, MI)
- 15 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Are you passionate about building relationships and helping members achieve their financial goals? As a Relationship Banker, you'll be the face of our credit union-providing exceptional service,...
- Canton, MI (3 miles from Plymouth, MI)
- 18 days ago
- Canton, MI (3 miles from Plymouth, MI)
- 18 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker II (Milan TN Main Branch)
- Milan, MI (20 miles from Plymouth, MI)
- 19 days ago
- Milan, MI (20 miles from Plymouth, MI)
- 19 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Bilingual Arabic Required
- Dearborn Heights, MI (14 miles from Plymouth, MI)
- 20 days ago
- Dearborn Heights, MI (14 miles from Plymouth, MI)
- 20 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Auburn Hills, MI (22 miles from Plymouth, MI)
- 22 days ago
- Auburn Hills, MI (22 miles from Plymouth, MI)
- 22 days ago
They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....
Relationship Banker - Carpenter Rd branch
- Ann Arbor, MI (17 miles from Plymouth, MI)
- 27 days ago
- Ann Arbor, MI (17 miles from Plymouth, MI)
- 27 days ago
Are you passionate about building relationships and helping members achieve their financial goals? As a Relationship Banker, you'll be the face of our credit union-providing exceptional service,...
- Royal Oak, MI (21 miles from Plymouth, MI)
- 28 days ago
- Royal Oak, MI (21 miles from Plymouth, MI)
- 28 days ago
They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....
Relationship Banker - Belleville - Belleville, MI
- Belleville, MI (13 miles from Plymouth, MI)
- 30+ days ago
- Belleville, MI (13 miles from Plymouth, MI)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Plymouth, MI
Moving to Plymouth, MI? Find some basic demographic data about Plymouth, MI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Plymouth, MI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Plymouth, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »