Customer Service Manager Jobs in New Hudson, MI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Farmington Hills, MI (10 miles from New Hudson, MI)
- 2 days ago
- Farmington Hills, MI (10 miles from New Hudson, MI)
- 2 days ago
Client Service Manager (CSM) Farmington, Michigan | Full-time | $52,000$58,000/year About Centria Healthcare: Founded in 2009, Centria Healthcare delivers high-quality, in-home care for pediatric...
- Ypsilanti, MI (20 miles from New Hudson, MI)
- 2 days ago
- Ypsilanti, MI (20 miles from New Hudson, MI)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Financial Relationship Banker - Canton, MI
- Canton, MI (13 miles from New Hudson, MI)
- 2 days ago
- Canton, MI (13 miles from New Hudson, MI)
- 2 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- Ann Arbor, MI (19 miles from New Hudson, MI)
- 27 days ago
- Ann Arbor, MI (19 miles from New Hudson, MI)
- 27 days ago
Will be responsible for processing their own customer transactions (deposits, check cashing, etc.) and may serve as a back up to the teller staff; adheres to all transaction processing requirements...
- Brighton, MI (8 miles from New Hudson, MI)
- 29 days ago
- Brighton, MI (8 miles from New Hudson, MI)
- 29 days ago
Will be responsible for processing their own customer transactions (deposits, check cashing, etc.) and may serve as a back up to the teller staff; adheres to all transaction processing requirements...
Relationship Banker - Carpenter and Ellsworth - Ypsilanti, MI
- Ypsilanti, MI (20 miles from New Hudson, MI)
- 30+ days ago
- Ypsilanti, MI (20 miles from New Hudson, MI)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Main St branch
- Plymouth, MI (10 miles from New Hudson, MI)
- 30+ days ago
- Plymouth, MI (10 miles from New Hudson, MI)
- 30+ days ago
Are you passionate about building relationships and helping members achieve their financial goals? As a Relationship Banker, you'll be the face of our credit union-providing exceptional service,...
- Canton, MI (13 miles from New Hudson, MI)
- 30+ days ago
- Canton, MI (13 miles from New Hudson, MI)
- 30+ days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Carpenter Rd branch
- Ann Arbor, MI (19 miles from New Hudson, MI)
- 30+ days ago
- Ann Arbor, MI (19 miles from New Hudson, MI)
- 30+ days ago
Are you passionate about building relationships and helping members achieve their financial goals? As a Relationship Banker, you'll be the face of our credit union-providing exceptional service,...
Relationship Banker - Belleville - Belleville, MI
- Belleville, MI (23 miles from New Hudson, MI)
- 45+ days ago
- Belleville, MI (23 miles from New Hudson, MI)
- 45+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Milford Rd and I96 - New Hudson, MI
- New Hudson, MI
- 45+ days ago
- New Hudson, MI
- 45+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Garden City branch
- Garden City, MI (18 miles from New Hudson, MI)
- 90+ days ago
- Garden City, MI (18 miles from New Hudson, MI)
- 90+ days ago
Are you passionate about building relationships and helping members achieve their financial goals? As a Relationship Banker, you'll be the face of our credit union-providing exceptional service,...
Demographic Data for New Hudson, MI
Moving to New Hudson, MI? Find some basic demographic data about New Hudson, MI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in New Hudson, MI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in New Hudson, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Collaboration
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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