Customer Service Manager Jobs in Milford, MI

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 16 Jobs

Relationship Banker - Six Mile Inkster - Redford, MI

  • Redford, MI (24 miles from Milford, MI)
  • 11 hours ago
  • Redford, MI (24 miles from Milford, MI)
  • 11 hours ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Financial Relationship Banker -West Grand River - Brighton, MI

  • Brighton, MI (4 miles from Milford, MI)
  • 1 day ago
  • Brighton, MI (4 miles from Milford, MI)
  • 1 day ago

Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....

Remote Work

Financial Relationship Banker - Fowlerville, MI

  • Fowlerville, MI (20 miles from Milford, MI)
  • 6 days ago
  • Fowlerville, MI (20 miles from Milford, MI)
  • 6 days ago

Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....

Remote Work

Relationship Banker

  • Westland, MI (22 miles from Milford, MI)
  • 7 days ago
  • Westland, MI (22 miles from Milford, MI)
  • 7 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Reserve Relationship Banker

  • Ann Arbor, MI (23 miles from Milford, MI)
  • 12 days ago
  • Ann Arbor, MI (23 miles from Milford, MI)
  • 12 days ago

Will be responsible for processing their own customer transactions (deposits, check cashing, etc.) and may serve as a back up to the teller staff; adheres to all transaction processing requirements...

Relationship Banker- North Oakland- Ortonville, MI

  • Ortonville, MI (22 miles from Milford, MI)
  • 13 days ago
  • Ortonville, MI (22 miles from Milford, MI)
  • 13 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker

  • Brighton, MI (4 miles from Milford, MI)
  • 14 days ago
  • Brighton, MI (4 miles from Milford, MI)
  • 14 days ago

Will be responsible for processing their own customer transactions (deposits, check cashing, etc.) and may serve as a back up to the teller staff; adheres to all transaction processing requirements...

Relationship Banker - Main St branch

  • Plymouth, MI (16 miles from Milford, MI)
  • 15 days ago
  • Plymouth, MI (16 miles from Milford, MI)
  • 15 days ago

Are you passionate about building relationships and helping members achieve their financial goals? As a Relationship Banker, you'll be the face of our credit union-providing exceptional service,...

Relationship Banker

  • Canton, MI (19 miles from Milford, MI)
  • 18 days ago
  • Canton, MI (19 miles from Milford, MI)
  • 18 days ago

Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....

Relationship Banker III

  • Auburn Hills, MI (19 miles from Milford, MI)
  • 22 days ago
  • Auburn Hills, MI (19 miles from Milford, MI)
  • 22 days ago

They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....

Relationship Banker - Carpenter Rd branch

  • Ann Arbor, MI (23 miles from Milford, MI)
  • 27 days ago
  • Ann Arbor, MI (23 miles from Milford, MI)
  • 27 days ago

Are you passionate about building relationships and helping members achieve their financial goals? As a Relationship Banker, you'll be the face of our credit union-providing exceptional service,...

Relationship Banker - Milford Rd and I96 - New Hudson, MI

  • New Hudson, MI (6 miles from Milford, MI)
  • 30+ days ago
  • New Hudson, MI (6 miles from Milford, MI)
  • 30+ days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker-South Oakland Market- Bloomfield Hills, MI

  • Bloomfield Hills, MI (19 miles from Milford, MI)
  • 45+ days ago
  • Bloomfield Hills, MI (19 miles from Milford, MI)
  • 45+ days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Part Time Relationship Banker

  • Birmingham, MI (23 miles from Milford, MI)
  • 45+ days ago
  • Birmingham, MI (23 miles from Milford, MI)
  • 45+ days ago

Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....

Livonia - Relationship Banker

  • Livonia, MI (20 miles from Milford, MI)
  • 60+ days ago
  • Livonia, MI (20 miles from Milford, MI)
  • 60+ days ago

Are you passionate about building relationships and helping members achieve their financial goals? As a Relationship Banker, you'll be the face of our credit union-providing exceptional service,...

Demographic Data for Milford, MI

Moving to Milford, MI? Find some basic demographic data about Milford, MI below.


Local
National
21,167
612
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Salary for Customer Service Manager Jobs in Milford, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Milford, MI offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Milford, MI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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