Customer Service Manager Jobs in Franklin, MI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker- South Blvd and Crooks- Rochester Hills, MI
- Rochester Hills, MI (15 miles from Franklin, MI)
- 5 hours ago
- Rochester Hills, MI (15 miles from Franklin, MI)
- 5 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Schoenherr 14 Mile - Sterling Heights, MI
- Sterling Heights, MI (10 miles from Franklin, MI)
- 2 days ago
- Sterling Heights, MI (10 miles from Franklin, MI)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Westland, MI (13 miles from Franklin, MI)
- 4 days ago
- Westland, MI (13 miles from Franklin, MI)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Detroit Metro East - Sterling Heights, MI
- Sterling Heights, MI (10 miles from Franklin, MI)
- 4 days ago
- Sterling Heights, MI (10 miles from Franklin, MI)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker- Ford Rd Outer Dr- Dearborn Heights, MI
- Dearborn Heights, MI (15 miles from Franklin, MI)
- 4 days ago
- Dearborn Heights, MI (15 miles from Franklin, MI)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Financial Relationship Banker - Troy, MI
- Troy, MI (8 miles from Franklin, MI)
- 5 days ago
- Troy, MI (8 miles from Franklin, MI)
- 5 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkPart Time Relationship Banker Troy
- Troy, MI (8 miles from Franklin, MI)
- 8 days ago
- Troy, MI (8 miles from Franklin, MI)
- 8 days ago
Licensing System & Registry ("NMLS")....
Relationship Banker - Taylor branch
- Taylor, MI (20 miles from Franklin, MI)
- 8 days ago
- Taylor, MI (20 miles from Franklin, MI)
- 8 days ago
Are you passionate about building relationships and helping members achieve their financial goals? As a Relationship Banker, you'll be the face of our credit union-providing exceptional service,...
Relationship Banker- North Oakland- Ortonville, MI
- Ortonville, MI (23 miles from Franklin, MI)
- 10 days ago
- Ortonville, MI (23 miles from Franklin, MI)
- 10 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Main St branch
- Plymouth, MI (17 miles from Franklin, MI)
- 12 days ago
- Plymouth, MI (17 miles from Franklin, MI)
- 12 days ago
Are you passionate about building relationships and helping members achieve their financial goals? As a Relationship Banker, you'll be the face of our credit union-providing exceptional service,...
- Canton, MI (17 miles from Franklin, MI)
- 15 days ago
- Canton, MI (17 miles from Franklin, MI)
- 15 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Financial Relationship Banker - Rochester Hills, MI
- Rochester Hills, MI (15 miles from Franklin, MI)
- 16 days ago
- Rochester Hills, MI (15 miles from Franklin, MI)
- 16 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker - Bilingual Arabic Required
- Dearborn Heights, MI (15 miles from Franklin, MI)
- 16 days ago
- Dearborn Heights, MI (15 miles from Franklin, MI)
- 16 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Auburn Hills, MI (8 miles from Franklin, MI)
- 18 days ago
- Auburn Hills, MI (8 miles from Franklin, MI)
- 18 days ago
They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....
- Royal Oak, MI (6 miles from Franklin, MI)
- 24 days ago
- Royal Oak, MI (6 miles from Franklin, MI)
- 24 days ago
They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....
Demographic Data for Franklin, MI
Moving to Franklin, MI? Find some basic demographic data about Franklin, MI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Franklin, MI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Franklin, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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