Customer Service Manager Jobs in Fenton, MI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Financial Relationship Banker - South Lyon, MI
- South Lyon, MI (23 miles from Fenton, MI)
- 4 days ago
- South Lyon, MI (23 miles from Fenton, MI)
- 4 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker - Union Commerce- Commerce, MI
- Commerce Township, MI (17 miles from Fenton, MI)
- 11 days ago
- Commerce Township, MI (17 miles from Fenton, MI)
- 11 days ago
banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering...
Financial Relationship Banker (Dort & Court - Flint, MI) Full-time
- Flint, MI (16 miles from Fenton, MI)
- 13 days ago
- Flint, MI (16 miles from Fenton, MI)
- 13 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkFinancial Relationship Banker - Fowlerville, MI
- Fowlerville, MI (17 miles from Fenton, MI)
- 18 days ago
- Fowlerville, MI (17 miles from Fenton, MI)
- 18 days ago
. + Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills. + Excellent verbal and written communication...
Remote WorkRelationship Banker - Flushing Point- Flushing, MI
- Flushing, MI (22 miles from Fenton, MI)
- 19 days ago
- Flushing, MI (22 miles from Fenton, MI)
- 19 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker- North Oakland- Ortonville, MI
- Ortonville, MI (17 miles from Fenton, MI)
- 25 days ago
- Ortonville, MI (17 miles from Fenton, MI)
- 25 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Brighton, MI (13 miles from Fenton, MI)
- 26 days ago
- Brighton, MI (13 miles from Fenton, MI)
- 26 days ago
Will be responsible for processing their own customer transactions (deposits, check cashing, etc.) and may serve as a back up to the teller staff; adheres to all transaction processing requirements...
- Auburn Hills, MI (24 miles from Fenton, MI)
- 30+ days ago
- Auburn Hills, MI (24 miles from Fenton, MI)
- 30+ days ago
Fosters cooperation, teamwork, and frequent communication with the Centralized Lending and Loan Processing staff to ensure seamless service for our membership....
Relationship Banker - Milford Rd and I96 - New Hudson, MI
- New Hudson, MI (19 miles from Fenton, MI)
- 45+ days ago
- New Hudson, MI (19 miles from Fenton, MI)
- 45+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Fenton, MI
Moving to Fenton, MI? Find some basic demographic data about Fenton, MI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Fenton, MI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Fenton, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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