Customer Service Manager Jobs in Clinton Township, MI

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 17 Jobs

Retail Relationship Banker

  • Fraser, MI (2 miles from Clinton Township, MI)
  • 4 hours ago
  • Fraser, MI (2 miles from Clinton Township, MI)
  • 4 hours ago

Zerex Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....

Financial Relationship Banker - Detroit, MI

  • Detroit, MI (16 miles from Clinton Township, MI)
  • 1 day ago
  • Detroit, MI (16 miles from Clinton Township, MI)
  • 1 day ago

Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....

Remote Work

Relationship Banker - Six Mile Inkster - Redford, MI

  • Redford, MI (22 miles from Clinton Township, MI)
  • 2 days ago
  • Redford, MI (22 miles from Clinton Township, MI)
  • 2 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker

  • Harrison Township, MI (5 miles from Clinton Township, MI)
  • 2 days ago
  • Harrison Township, MI (5 miles from Clinton Township, MI)
  • 2 days ago

Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....

Teller / Relationship Banker

  • Macomb, MI (8 miles from Clinton Township, MI)
  • 2 days ago
  • Macomb, MI (8 miles from Clinton Township, MI)
  • 2 days ago

They will utilize their product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....

Relationship Banker II

  • Troy, MI (12 miles from Clinton Township, MI)
  • 2 days ago
  • Troy, MI (12 miles from Clinton Township, MI)
  • 2 days ago

They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....

Relationship Banker III

  • Clinton Township, MI
  • 4 days ago
  • Clinton Township, MI
  • 4 days ago

They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....

Relationship Banker- South Blvd and Crooks- Rochester Hills, MI

  • Rochester Hills, MI (16 miles from Clinton Township, MI)
  • 5 days ago
  • Rochester Hills, MI (16 miles from Clinton Township, MI)
  • 5 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Schoenherr 14 Mile - Sterling Heights, MI

  • Sterling Heights, MI (7 miles from Clinton Township, MI)
  • 7 days ago
  • Sterling Heights, MI (7 miles from Clinton Township, MI)
  • 7 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Detroit Metro East - Sterling Heights, MI

  • Sterling Heights, MI (7 miles from Clinton Township, MI)
  • 9 days ago
  • Sterling Heights, MI (7 miles from Clinton Township, MI)
  • 9 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Part Time Relationship Banker Troy

  • Troy, MI (12 miles from Clinton Township, MI)
  • 13 days ago
  • Troy, MI (12 miles from Clinton Township, MI)
  • 13 days ago

Licensing System & Registry ("NMLS")....

Financial Relationship Banker - Rochester Hills, MI

  • Rochester Hills, MI (16 miles from Clinton Township, MI)
  • 20 days ago
  • Rochester Hills, MI (16 miles from Clinton Township, MI)
  • 20 days ago

Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....

Remote Work

Part Time Relationship Banker

  • Warren, MI (4 miles from Clinton Township, MI)
  • 30+ days ago
  • Warren, MI (4 miles from Clinton Township, MI)
  • 30+ days ago

Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....

Relationship Banker-South Oakland Market- Bloomfield Hills, MI

  • Bloomfield Hills, MI (18 miles from Clinton Township, MI)
  • 45+ days ago
  • Bloomfield Hills, MI (18 miles from Clinton Township, MI)
  • 45+ days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Financial Relationship Banker - So Mount Clemens

  • Mount Clemens, MI (3 miles from Clinton Township, MI)
  • 45+ days ago
  • Mount Clemens, MI (3 miles from Clinton Township, MI)
  • 45+ days ago

Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....

Remote Work

Demographic Data for Clinton Township, MI

Moving to Clinton Township, MI? Find some basic demographic data about Clinton Township, MI below.


Local
National
100,573
2,360
Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Clinton Township, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Clinton Township, MI offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Clinton Township, MI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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