Customer Service Manager Jobs in Byron Center, MI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Financial Relationship Banker (Burton, MI)
- Grand Rapids, MI (11 miles from Byron Center, MI)
- 2 days ago
- Grand Rapids, MI (11 miles from Byron Center, MI)
- 2 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker - Grand Rapids, MI
- Grand Rapids, MI (11 miles from Byron Center, MI)
- 3 days ago
- Grand Rapids, MI (11 miles from Byron Center, MI)
- 3 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Relationship Banker II - SB- Lake Michigan Dr- Grand Rapids MI
- Grand Rapids, MI (11 miles from Byron Center, MI)
- 19 days ago
- Grand Rapids, MI (11 miles from Byron Center, MI)
- 19 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Grand Rapids, MI (11 miles from Byron Center, MI)
- 22 days ago
- Grand Rapids, MI (11 miles from Byron Center, MI)
- 22 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Remote Work- Grand Rapids, MI (11 miles from Byron Center, MI)
- 27 days ago
- Grand Rapids, MI (11 miles from Byron Center, MI)
- 27 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker- Knapp and Beltline- Grand Rapids MI
- Grand Rapids, MI (11 miles from Byron Center, MI)
- 30+ days ago
- Grand Rapids, MI (11 miles from Byron Center, MI)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager- Employee Benefits
- Grand Rapids, MI (11 miles from Byron Center, MI)
- 45+ days ago
- Grand Rapids, MI (11 miles from Byron Center, MI)
- 45+ days ago
The Opportunity: The Client Service Manager is responsible for supporting and collaborating with the sales and service team regarding client employee communication initiatives, client...
Financial Relationship Banker-(Wyoming, MI)
- Wyoming, MI (6 miles from Byron Center, MI)
- 45+ days ago
- Wyoming, MI (6 miles from Byron Center, MI)
- 45+ days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkDemographic Data for Byron Center, MI
Moving to Byron Center, MI? Find some basic demographic data about Byron Center, MI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Byron Center, MI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Byron Center, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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