Customer Service Manager Jobs in Brighton, MI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Fenton, MI (13 miles from Brighton, MI)
- 3 days ago
- Fenton, MI (13 miles from Brighton, MI)
- 3 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Bloomfield Hills, MI (24 miles from Brighton, MI)
- 10 days ago
- Bloomfield Hills, MI (24 miles from Brighton, MI)
- 10 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Bloomfield Hills, MI (24 miles from Brighton, MI)
- 5 hours ago
- Bloomfield Hills, MI (24 miles from Brighton, MI)
- 5 hours ago
Full-Time/Part-Time Full-Time Number of Openings 1 Shift -not applicable- Req Number RET-25-00011 Category Retail Banking Hours per week 40 This position is currently accepting applications....
- White Lake, MI (12 miles from Brighton, MI)
- 1 day ago
- White Lake, MI (12 miles from Brighton, MI)
- 1 day ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
- Fenton, MI (13 miles from Brighton, MI)
- 1 day ago
- Fenton, MI (13 miles from Brighton, MI)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Ann Arbor, MI (21 miles from Brighton, MI)
- 1 day ago
- Ann Arbor, MI (21 miles from Brighton, MI)
- 1 day ago
Cross sells products and services and refers to business product partners to ensure client needs are met....
- West Bloomfield, MI (19 miles from Brighton, MI)
- 2 days ago
- West Bloomfield, MI (19 miles from Brighton, MI)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Bloomfield Hills, MI (24 miles from Brighton, MI)
- 5 days ago
- Bloomfield Hills, MI (24 miles from Brighton, MI)
- 5 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Financial Relationship Banker - Bloomfield, MI
- Bloomfield Hills, MI (24 miles from Brighton, MI)
- 8 days ago
- Bloomfield Hills, MI (24 miles from Brighton, MI)
- 8 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkClient Service Manager- Employee Benefits
- Ann Arbor, MI (21 miles from Brighton, MI)
- 8 days ago
- Ann Arbor, MI (21 miles from Brighton, MI)
- 8 days ago
The Opportunity: The Client Service Manager is responsible for supporting and collaborating with the sales and service team regarding client employee communication initiatives, client...
Relationship Banker- Northwestern 12 Mile- Southfield, MI
- Southfield, MI (24 miles from Brighton, MI)
- 10 days ago
- Southfield, MI (24 miles from Brighton, MI)
- 10 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Auburn Hills, MI (23 miles from Brighton, MI)
- 13 days ago
- Auburn Hills, MI (23 miles from Brighton, MI)
- 13 days ago
They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager - Small Commercial Insurance
- Ann Arbor, MI (21 miles from Brighton, MI)
- 16 days ago
- Ann Arbor, MI (21 miles from Brighton, MI)
- 16 days ago
The Opportunity: The Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients...
Relationship Banker- South Oakland- Bloomfield Hills, MI
- Bloomfield Hills, MI (24 miles from Brighton, MI)
- 18 days ago
- Bloomfield Hills, MI (24 miles from Brighton, MI)
- 18 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Brighton, MI
Moving to Brighton, MI? Find some basic demographic data about Brighton, MI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Brighton, MI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Brighton, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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