Customer Service Manager Jobs in Silver Spring, MD
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Washington DC Market
- Washington, DC (9 miles from Silver Spring, MD)
- 1 day ago
- Washington, DC (9 miles from Silver Spring, MD)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Central Springfield Financial Center
- Springfield, VA (21 miles from Silver Spring, MD)
- 2 days ago
- Springfield, VA (21 miles from Silver Spring, MD)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Ivy City Financial Center
- Washington, DC (9 miles from Silver Spring, MD)
- 6 days ago
- Washington, DC (9 miles from Silver Spring, MD)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager, Government - Washington, DC
- Bethesda, MD (5 miles from Silver Spring, MD)
- 7 days ago
- Bethesda, MD (5 miles from Silver Spring, MD)
- 7 days ago
Title:** Client Service Manager, Government - Washington, DC **Reporting to:** Senior Client Service Manager **Location and Travel:** This position will be based onsite at the Washington, DC VA...
Relationship Banker - Arundel Mills Financial Center
- Hanover, MD (18 miles from Silver Spring, MD)
- 8 days ago
- Hanover, MD (18 miles from Silver Spring, MD)
- 8 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Reston, VA (18 miles from Silver Spring, MD)
- 9 days ago
- Reston, VA (18 miles from Silver Spring, MD)
- 9 days ago
Support operational functions such as ITM balancing, vault balancing, card @ once daily audits, shipment, open and closing, etc. as needed....
Relationship Banker - Cardinal Forest Financial Center
- Springfield, VA (21 miles from Silver Spring, MD)
- 9 days ago
- Springfield, VA (21 miles from Silver Spring, MD)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Maryland West Market - Rockville, Maryland
- Potomac, MD (12 miles from Silver Spring, MD)
- 11 days ago
- Potomac, MD (12 miles from Silver Spring, MD)
- 11 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Tysons Corner, VA (12 miles from Silver Spring, MD)
- 12 days ago
- Tysons Corner, VA (12 miles from Silver Spring, MD)
- 12 days ago
banking customers....
Relationship Banker - Maryland West Market - Rockville, Maryland
- Rockville, MD (8 miles from Silver Spring, MD)
- 12 days ago
- Rockville, MD (8 miles from Silver Spring, MD)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager, Government - Washington, DC
- Washington, DC (9 miles from Silver Spring, MD)
- 13 days ago
- Washington, DC (9 miles from Silver Spring, MD)
- 13 days ago
Title: Client Service Manager, Government Washington, DC Reporting to: Senior Client Service Manager Location & Travel: This position will be based onsite at the Washington, DC VA hospital...
Relationship Banker - Rockville/Silver Spring Market
- Wheaton, MD (2 miles from Silver Spring, MD)
- 13 days ago
- Wheaton, MD (2 miles from Silver Spring, MD)
- 13 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Banking Center Relationship Banker 1
- Forestville, MD (13 miles from Silver Spring, MD)
- 14 days ago
- Forestville, MD (13 miles from Silver Spring, MD)
- 14 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Relationship Banker - Ward 7/8 - Washington, DC
- Washington, DC (9 miles from Silver Spring, MD)
- 15 days ago
- Washington, DC (9 miles from Silver Spring, MD)
- 15 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Yorktowne Financial Center
- Falls Church, VA (13 miles from Silver Spring, MD)
- 16 days ago
- Falls Church, VA (13 miles from Silver Spring, MD)
- 16 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Silver Spring, MD
Moving to Silver Spring, MD? Find some basic demographic data about Silver Spring, MD below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Silver Spring, MD
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Silver Spring, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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