Customer Service Manager Jobs in Maryland

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 46 Jobs

Relationship Banker - Mountain Road Financial Center

  • Glen Burnie, MD
  • 7 hours ago
  • Glen Burnie, MD
  • 7 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Arundel Mills Financial Center

  • Hanover, MD
  • 7 hours ago
  • Hanover, MD
  • 7 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Greater Baltimore - Baltimore, MD

  • Baltimore, MD
  • 12 hours ago
  • Baltimore, MD
  • 12 hours ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Bilingual Spanish Relationship Banker- Tech Park Branch / Silver Spring MD

  • Silver Spring, MD
  • 1 day ago
  • Silver Spring, MD
  • 1 day ago

Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...

Relationship Banker- Hagerstown MD

  • Hagerstown, MD
  • 1 day ago
  • Hagerstown, MD
  • 1 day ago

Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...

Bilingual Relationship Banker - Ellicott City MD

  • Ellicott City, MD
  • 2 days ago
  • Ellicott City, MD
  • 2 days ago

Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...

Relationship Banker - Maryland West Market - Rockville, Maryland

  • Potomac, MD
  • 3 days ago
  • Potomac, MD
  • 3 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Maryland West Market - Rockville, Maryland

  • Rockville, MD
  • 5 days ago
  • Rockville, MD
  • 5 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Rockville/Silver Spring Market

  • Wheaton, MD
  • 5 days ago
  • Wheaton, MD
  • 5 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Banking Center Relationship Banker 1

  • Forestville, MD
  • 6 days ago
  • Forestville, MD
  • 6 days ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...

Relationship Banker

  • Secretary, MD
  • 9 days ago
  • Secretary, MD
  • 9 days ago

Prior retail banking experience preferred. Prior customer service experience preferred....

Relationship Banker, Seabrook, MA

  • Seabrook, MD
  • 10 days ago
  • Seabrook, MD
  • 10 days ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

Relationship Banker II (College Park Branch)

  • College Park, MD
  • 12 days ago
  • College Park, MD
  • 12 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Senior Relationship Banker

  • Silver Spring, MD
  • 12 days ago
  • Silver Spring, MD
  • 12 days ago

banking customers....

Relationship Banker - Turf Valley Financial Center

  • Ellicott City, MD
  • 13 days ago
  • Ellicott City, MD
  • 13 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Demographic Data for Maryland

Moving to Maryland? Find some basic demographic data about Maryland below.


Local
National
6,176,902
140,318

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Maryland

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Maryland offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Maryland
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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