Customer Service Manager Jobs in Olney, MD
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker or Senior Relationship Banker - Lakeview Overlook Bilingual (Spanish) Preferred
- Ashburn, VA (23 miles from Olney, MD)
- 1 day ago
- Ashburn, VA (23 miles from Olney, MD)
- 1 day ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Silver Spring/Hyattsville Market
- Forestville, MD (22 miles from Olney, MD)
- 2 days ago
- Forestville, MD (22 miles from Olney, MD)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Maryland West Market - Rockville, Maryland
- Rockville, MD (6 miles from Olney, MD)
- 2 days ago
- Rockville, MD (6 miles from Olney, MD)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Chevy Chase Connecticut Ave - Washington DC
- Washington, DC (17 miles from Olney, MD)
- 3 days ago
- Washington, DC (17 miles from Olney, MD)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Rockville, MD (6 miles from Olney, MD)
- 5 days ago
- Rockville, MD (6 miles from Olney, MD)
- 5 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
- Washington, DC (17 miles from Olney, MD)
- 6 days ago
- Washington, DC (17 miles from Olney, MD)
- 6 days ago
Client Relations Manager HybridProfessional ServicesFull time Washington, District of Columbia, United States Description The Client Relations Manager will serve as the primary point of contact...
Relationship Banker or Senior Relationship Banker - Brightwood Branch
- Washington, DC (17 miles from Olney, MD)
- 7 days ago
- Washington, DC (17 miles from Olney, MD)
- 7 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
- Alexandria, VA (23 miles from Olney, MD)
- 10 days ago
- Alexandria, VA (23 miles from Olney, MD)
- 10 days ago
Prior retail banking experience preferred. Prior customer service experience preferred....
Pipeline Relationship Banker- Damascus MD
- Damascus, MD (12 miles from Olney, MD)
- 12 days ago
- Damascus, MD (12 miles from Olney, MD)
- 12 days ago
Thank you for your interest in joining our team! Please note that you are applying to the Relationship Banker pipeline requisition for our Damascus MD Region which we use as a sourcing tool to...
- Columbia, MD (10 miles from Olney, MD)
- 12 days ago
- Columbia, MD (10 miles from Olney, MD)
- 12 days ago
banking customers....
Relationship Banker - Washington, DC Market - Bilingual in English/Spanish Required
- Washington, DC (17 miles from Olney, MD)
- 14 days ago
- Washington, DC (17 miles from Olney, MD)
- 14 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Arlington Market
- Baileys Crossroads, VA (21 miles from Olney, MD)
- 14 days ago
- Baileys Crossroads, VA (21 miles from Olney, MD)
- 14 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Arlington, VA (18 miles from Olney, MD)
- 20 days ago
- Arlington, VA (18 miles from Olney, MD)
- 20 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
- Arlington, VA (18 miles from Olney, MD)
- 23 days ago
- Arlington, VA (18 miles from Olney, MD)
- 23 days ago
Responsibilities & Qualifications RESPONSIBILITIES Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software. Lead...
Senior Small Business Relationship Banker (Germantown Poplar Ave Branch)
- Germantown, MD (11 miles from Olney, MD)
- 26 days ago
- Germantown, MD (11 miles from Olney, MD)
- 26 days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Demographic Data for Olney, MD
Moving to Olney, MD? Find some basic demographic data about Olney, MD below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Olney, MD
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Olney, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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