Customer Service Manager Jobs in Laurel, MD
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Bilingual Spanish Relationship Banker- Tech Park Branch / Silver Spring MD
- Silver Spring, MD (8 miles from Laurel, MD)
- 10 hours ago
- Silver Spring, MD (8 miles from Laurel, MD)
- 10 hours ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Bilingual Relationship Banker - Ellicott City MD
- Ellicott City, MD (12 miles from Laurel, MD)
- 1 day ago
- Ellicott City, MD (12 miles from Laurel, MD)
- 1 day ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker - Maryland West Market - Rockville, Maryland
- Potomac, MD (20 miles from Laurel, MD)
- 2 days ago
- Potomac, MD (20 miles from Laurel, MD)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Annapolis, MD (19 miles from Laurel, MD)
- 3 days ago
- Annapolis, MD (19 miles from Laurel, MD)
- 3 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- Tysons Corner, VA (20 miles from Laurel, MD)
- 3 days ago
- Tysons Corner, VA (20 miles from Laurel, MD)
- 3 days ago
banking customers....
Relationship Banker - Maryland West Market - Rockville, Maryland
- Rockville, MD (14 miles from Laurel, MD)
- 4 days ago
- Rockville, MD (14 miles from Laurel, MD)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager, Government - Washington, DC
- Washington, DC (16 miles from Laurel, MD)
- 4 days ago
- Washington, DC (16 miles from Laurel, MD)
- 4 days ago
Title: Client Service Manager, Government Washington, DC Reporting to: Senior Client Service Manager Location & Travel: This position will be based onsite at the Washington, DC VA hospital...
Relationship Banker - Clarksville Financial Center
- Clarksville, MD (8 miles from Laurel, MD)
- 4 days ago
- Clarksville, MD (8 miles from Laurel, MD)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Rockville/Silver Spring Market
- Wheaton, MD (9 miles from Laurel, MD)
- 4 days ago
- Wheaton, MD (9 miles from Laurel, MD)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Banking Center Relationship Banker 1
- Forestville, MD (16 miles from Laurel, MD)
- 5 days ago
- Forestville, MD (16 miles from Laurel, MD)
- 5 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
- Baltimore, MD (19 miles from Laurel, MD)
- 5 days ago
- Baltimore, MD (19 miles from Laurel, MD)
- 5 days ago
Prior retail banking experience preferred. Prior customer service experience preferred....
Relationship Banker - DC/Nova Market- Arlington, VA
- Arlington, VA (18 miles from Laurel, MD)
- 6 days ago
- Arlington, VA (18 miles from Laurel, MD)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Ward 7/8 - Washington, DC
- Washington, DC (16 miles from Laurel, MD)
- 6 days ago
- Washington, DC (16 miles from Laurel, MD)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Yorktowne Financial Center
- Falls Church, VA (21 miles from Laurel, MD)
- 7 days ago
- Falls Church, VA (21 miles from Laurel, MD)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Skyland Town Center - Washington, DC
- Washington, DC (16 miles from Laurel, MD)
- 7 days ago
- Washington, DC (16 miles from Laurel, MD)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Laurel, MD
Moving to Laurel, MD? Find some basic demographic data about Laurel, MD below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Laurel, MD
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Laurel, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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