Customer Service Manager Jobs in Halethorpe, MD

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 28 Jobs

Relationship Banker

Catonsville, MD (4 miles from Halethorpe, MD)
2 days ago

Catonsville, MD (4 miles from Halethorpe, MD)
2 days ago

Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....

Senior Relationship Banker

Towson, MD (11 miles from Halethorpe, MD)
2 days ago

Towson, MD (11 miles from Halethorpe, MD)
2 days ago

banking customers....

Relationship Banker - San Fernando Valley East area

Glen Burnie, MD (6 miles from Halethorpe, MD)
3 days ago

Glen Burnie, MD (6 miles from Halethorpe, MD)
3 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Mountain Road Financial Center

Glen Burnie, MD (6 miles from Halethorpe, MD)
4 days ago

Glen Burnie, MD (6 miles from Halethorpe, MD)
4 days ago

Relationship Banker - Arundel Mills Financial Center

Hanover, MD (5 miles from Halethorpe, MD)
4 days ago

Hanover, MD (5 miles from Halethorpe, MD)
4 days ago

Relationship Banker - Greater Baltimore - Baltimore, MD

Baltimore, MD (4 miles from Halethorpe, MD)
4 days ago

Baltimore, MD (4 miles from Halethorpe, MD)
4 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Bilingual Relationship Banker - Ellicott City MD

Ellicott City, MD (7 miles from Halethorpe, MD)
6 days ago

Ellicott City, MD (7 miles from Halethorpe, MD)
6 days ago

Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...

Relationship Banker - Maryland West Market - Rockville, Maryland

Silver Spring, MD (23 miles from Halethorpe, MD)
7 days ago

Silver Spring, MD (23 miles from Halethorpe, MD)
7 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Rockville/Silver Spring Market

Wheaton, MD (24 miles from Halethorpe, MD)
9 days ago

Wheaton, MD (24 miles from Halethorpe, MD)
9 days ago

Relationship Banker, Seabrook, MA

Seabrook, MD (21 miles from Halethorpe, MD)
14 days ago

Seabrook, MD (21 miles from Halethorpe, MD)
14 days ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

Relationship Banker - Turf Valley Financial Center

Ellicott City, MD (7 miles from Halethorpe, MD)
17 days ago

Ellicott City, MD (7 miles from Halethorpe, MD)
17 days ago

Relationship Banker - Forty West Center Financial Center

Catonsville, MD (4 miles from Halethorpe, MD)
17 days ago

Catonsville, MD (4 miles from Halethorpe, MD)
17 days ago

Relationship Banker

Ellicott City, MD (7 miles from Halethorpe, MD)
17 days ago

Ellicott City, MD (7 miles from Halethorpe, MD)
17 days ago

Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....

Relationship Banker - Perry Hall Branch, Nottingham MD

Nottingham, MD (14 miles from Halethorpe, MD)
18 days ago

Nottingham, MD (14 miles from Halethorpe, MD)
18 days ago

Relationship Banker in Annapolis MD

Annapolis, MD (18 miles from Halethorpe, MD)
18 days ago

Annapolis, MD (18 miles from Halethorpe, MD)
18 days ago

View all 28 jobs

Demographic Data for Halethorpe, MD

Moving to Halethorpe, MD? Find some basic demographic data about Halethorpe, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Halethorpe, MD

Local

National

Total Population

35,837

Number of Businesses

946

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Customer Service Career Guide: From Agent to Manager

This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Halethorpe, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Halethorpe, MD offer the following education background

Bachelor's Degree

35.3%

High School or GED

23.5%

Associate's Degree

14.6%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Halethorpe, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Manager Related Career Advice Articles

How to Decide Between Investment Banking and Commercial Banking

Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.

Read article »

personal banker going over paperwork with her clients

Career Spotlight: Personal Banker

What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.

Read article »