Customer Service Manager Jobs in Halethorpe, MD
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Catonsville, MD (4 miles from Halethorpe, MD)
- 3 days ago
- Catonsville, MD (4 miles from Halethorpe, MD)
- 3 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
- Towson, MD (11 miles from Halethorpe, MD)
- 3 days ago
- Towson, MD (11 miles from Halethorpe, MD)
- 3 days ago
banking customers....
Relationship Banker - San Fernando Valley East area
- Glen Burnie, MD (6 miles from Halethorpe, MD)
- 4 days ago
- Glen Burnie, MD (6 miles from Halethorpe, MD)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Mountain Road Financial Center
- Glen Burnie, MD (6 miles from Halethorpe, MD)
- 5 days ago
- Glen Burnie, MD (6 miles from Halethorpe, MD)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Arundel Mills Financial Center
- Hanover, MD (5 miles from Halethorpe, MD)
- 5 days ago
- Hanover, MD (5 miles from Halethorpe, MD)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Greater Baltimore - Baltimore, MD
- Baltimore, MD (4 miles from Halethorpe, MD)
- 5 days ago
- Baltimore, MD (4 miles from Halethorpe, MD)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Bilingual Relationship Banker - Ellicott City MD
- Ellicott City, MD (7 miles from Halethorpe, MD)
- 7 days ago
- Ellicott City, MD (7 miles from Halethorpe, MD)
- 7 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker - Maryland West Market - Rockville, Maryland
- Silver Spring, MD (23 miles from Halethorpe, MD)
- 8 days ago
- Silver Spring, MD (23 miles from Halethorpe, MD)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Rockville/Silver Spring Market
- Wheaton, MD (24 miles from Halethorpe, MD)
- 10 days ago
- Wheaton, MD (24 miles from Halethorpe, MD)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, Seabrook, MA
- Seabrook, MD (21 miles from Halethorpe, MD)
- 15 days ago
- Seabrook, MD (21 miles from Halethorpe, MD)
- 15 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker - Turf Valley Financial Center
- Ellicott City, MD (7 miles from Halethorpe, MD)
- 18 days ago
- Ellicott City, MD (7 miles from Halethorpe, MD)
- 18 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Forty West Center Financial Center
- Catonsville, MD (4 miles from Halethorpe, MD)
- 18 days ago
- Catonsville, MD (4 miles from Halethorpe, MD)
- 18 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Ellicott City, MD (7 miles from Halethorpe, MD)
- 18 days ago
- Ellicott City, MD (7 miles from Halethorpe, MD)
- 18 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Relationship Banker - Perry Hall Branch, Nottingham MD
- Nottingham, MD (14 miles from Halethorpe, MD)
- 20 days ago
- Nottingham, MD (14 miles from Halethorpe, MD)
- 20 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker in Annapolis MD
- Annapolis, MD (18 miles from Halethorpe, MD)
- 20 days ago
- Annapolis, MD (18 miles from Halethorpe, MD)
- 20 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Demographic Data for Halethorpe, MD
Moving to Halethorpe, MD? Find some basic demographic data about Halethorpe, MD below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Halethorpe, MD
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Halethorpe, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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