Customer Service Manager Jobs in Greenbelt, MD

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 48 Jobs

Relationship Banker - Washington DC Market

  • Washington, DC (11 miles from Greenbelt, MD)
  • 1 day ago
  • Washington, DC (11 miles from Greenbelt, MD)
  • 1 day ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Ivy City Financial Center

  • Washington, DC (11 miles from Greenbelt, MD)
  • 6 days ago
  • Washington, DC (11 miles from Greenbelt, MD)
  • 6 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Client Service Manager, Government - Washington, DC

  • Bethesda, MD (12 miles from Greenbelt, MD)
  • 7 days ago
  • Bethesda, MD (12 miles from Greenbelt, MD)
  • 7 days ago

Title:** Client Service Manager, Government - Washington, DC **Reporting to:** Senior Client Service Manager **Location and Travel:** This position will be based onsite at the Washington, DC VA...

Relationship Banker - San Fernando Valley East area

  • Glen Burnie, MD (19 miles from Greenbelt, MD)
  • 7 days ago
  • Glen Burnie, MD (19 miles from Greenbelt, MD)
  • 7 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Mountain Road Financial Center

  • Glen Burnie, MD (19 miles from Greenbelt, MD)
  • 8 days ago
  • Glen Burnie, MD (19 miles from Greenbelt, MD)
  • 8 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Arundel Mills Financial Center

  • Hanover, MD (14 miles from Greenbelt, MD)
  • 8 days ago
  • Hanover, MD (14 miles from Greenbelt, MD)
  • 8 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Greater Baltimore - Baltimore, MD

  • Baltimore, MD (24 miles from Greenbelt, MD)
  • 8 days ago
  • Baltimore, MD (24 miles from Greenbelt, MD)
  • 8 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Maryland West Market - Rockville, Maryland

  • Potomac, MD (19 miles from Greenbelt, MD)
  • 11 days ago
  • Potomac, MD (19 miles from Greenbelt, MD)
  • 11 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Senior Relationship Banker

  • Tysons Corner, VA (19 miles from Greenbelt, MD)
  • 12 days ago
  • Tysons Corner, VA (19 miles from Greenbelt, MD)
  • 12 days ago

banking customers....

Relationship Banker - Maryland West Market - Rockville, Maryland

  • Rockville, MD (15 miles from Greenbelt, MD)
  • 12 days ago
  • Rockville, MD (15 miles from Greenbelt, MD)
  • 12 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Client Service Manager, Government - Washington, DC

  • Washington, DC (11 miles from Greenbelt, MD)
  • 13 days ago
  • Washington, DC (11 miles from Greenbelt, MD)
  • 13 days ago

Title: Client Service Manager, Government Washington, DC Reporting to: Senior Client Service Manager Location & Travel: This position will be based onsite at the Washington, DC VA hospital...

Relationship Banker - Rockville/Silver Spring Market

  • Wheaton, MD (9 miles from Greenbelt, MD)
  • 13 days ago
  • Wheaton, MD (9 miles from Greenbelt, MD)
  • 13 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Banking Center Relationship Banker 1

  • Forestville, MD (10 miles from Greenbelt, MD)
  • 14 days ago
  • Forestville, MD (10 miles from Greenbelt, MD)
  • 14 days ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...

Relationship Banker - Ward 7/8 - Washington, DC

  • Washington, DC (11 miles from Greenbelt, MD)
  • 15 days ago
  • Washington, DC (11 miles from Greenbelt, MD)
  • 15 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Yorktowne Financial Center

  • Falls Church, VA (17 miles from Greenbelt, MD)
  • 16 days ago
  • Falls Church, VA (17 miles from Greenbelt, MD)
  • 16 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Demographic Data for Greenbelt, MD

Moving to Greenbelt, MD? Find some basic demographic data about Greenbelt, MD below.


Local
National
28,615
750
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Greenbelt, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Greenbelt, MD offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Greenbelt, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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