Customer Service Manager Jobs in Germantown, MD

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 37 Jobs

Relationship Banker - Bethesda Financial Center

Bethesda, MD (14 miles from Germantown, MD)
3 hours ago

Bethesda, MD (14 miles from Germantown, MD)
3 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker II (College Park Branch)

College Park, MD (21 miles from Germantown, MD)
21 hours ago

College Park, MD (21 miles from Germantown, MD)
21 hours ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Senior Relationship Banker

Silver Spring, MD (16 miles from Germantown, MD)
22 hours ago

Silver Spring, MD (16 miles from Germantown, MD)
22 hours ago

banking customers....

Floating Relationship Banker

Arlington, VA (20 miles from Germantown, MD)
2 days ago

Arlington, VA (20 miles from Germantown, MD)
2 days ago

Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....

Relationship Banker - Pennsylvania Avenue Financial Center

Washington, DC (21 miles from Germantown, MD)
2 days ago

Washington, DC (21 miles from Germantown, MD)
2 days ago

Relationship Banker - Village Center at Dulles- Herndon, VA

Herndon, VA (11 miles from Germantown, MD)
3 days ago

Herndon, VA (11 miles from Germantown, MD)
3 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Virginia Metro - Sterling, VA

Sterling, VA (11 miles from Germantown, MD)
4 days ago

Sterling, VA (11 miles from Germantown, MD)
4 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Maryland South Market

Laurel, MD (21 miles from Germantown, MD)
7 days ago

Laurel, MD (21 miles from Germantown, MD)
7 days ago

Relationship Banker

Frederick, MD (22 miles from Germantown, MD)
8 days ago

Frederick, MD (22 miles from Germantown, MD)
8 days ago

This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....

Relationship Banker - Maryland West Market

Montgomery Village, MD (5 miles from Germantown, MD)
9 days ago

Montgomery Village, MD (5 miles from Germantown, MD)
9 days ago

Relationship Banker - Walnut Hill Financial Center - Spanish Required

Gaithersburg, MD (5 miles from Germantown, MD)
9 days ago

Gaithersburg, MD (5 miles from Germantown, MD)
9 days ago

Relationship Banker - Columbia Mall Financial Center

Columbia, MD (22 miles from Germantown, MD)
9 days ago

Columbia, MD (22 miles from Germantown, MD)
9 days ago

Relationship Banker - Greater Maryland Market - Fulton, Maryland

Fulton, MD (19 miles from Germantown, MD)
10 days ago

Fulton, MD (19 miles from Germantown, MD)
10 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker or Senior Relationship Banker - Cathedral

Washington, DC (21 miles from Germantown, MD)
10 days ago

Washington, DC (21 miles from Germantown, MD)
10 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker - Silver Spring/Hyattsville Market

Berwyn Heights, MD (21 miles from Germantown, MD)
14 days ago

Berwyn Heights, MD (21 miles from Germantown, MD)
14 days ago

View all 37 jobs

Demographic Data for Germantown, MD

Moving to Germantown, MD? Find some basic demographic data about Germantown, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Germantown, MD

Local

National

Total Population

88,942

Number of Businesses

1,434

City Size

Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Services

Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Salary for Customer Service Manager Jobs in Germantown, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Germantown, MD offer the following education background

Bachelor's Degree

35.2%

High School or GED

23.5%

Associate's Degree

14.6%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Germantown, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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