Customer Service Manager Jobs in Germantown, MD
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Central Springfield Financial Center
- Springfield, VA (23 miles from Germantown, MD)
- 19 hours ago
- Springfield, VA (23 miles from Germantown, MD)
- 19 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Virginia Metro - Ashburn, VA
- Ashburn, VA (12 miles from Germantown, MD)
- 1 day ago
- Ashburn, VA (12 miles from Germantown, MD)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Ivy City Financial Center
- Washington, DC (21 miles from Germantown, MD)
- 4 days ago
- Washington, DC (21 miles from Germantown, MD)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager, Government - Washington, DC
- Bethesda, MD (14 miles from Germantown, MD)
- 5 days ago
- Bethesda, MD (14 miles from Germantown, MD)
- 5 days ago
Title:** Client Service Manager, Government - Washington, DC **Reporting to:** Senior Client Service Manager **Location and Travel:** This position will be based onsite at the Washington, DC VA...
- Reston, VA (12 miles from Germantown, MD)
- 7 days ago
- Reston, VA (12 miles from Germantown, MD)
- 7 days ago
Support operational functions such as ITM balancing, vault balancing, card @ once daily audits, shipment, open and closing, etc. as needed....
Relationship Banker - Cardinal Forest Financial Center
- Springfield, VA (23 miles from Germantown, MD)
- 7 days ago
- Springfield, VA (23 miles from Germantown, MD)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Maryland West Market - Rockville, Maryland
- Potomac, MD (8 miles from Germantown, MD)
- 9 days ago
- Potomac, MD (8 miles from Germantown, MD)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Tysons Corner, VA (12 miles from Germantown, MD)
- 10 days ago
- Tysons Corner, VA (12 miles from Germantown, MD)
- 10 days ago
banking customers....
Relationship Banker - Maryland West Market - Rockville, Maryland
- Rockville, MD (8 miles from Germantown, MD)
- 11 days ago
- Rockville, MD (8 miles from Germantown, MD)
- 11 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager, Government - Washington, DC
- Washington, DC (21 miles from Germantown, MD)
- 11 days ago
- Washington, DC (21 miles from Germantown, MD)
- 11 days ago
Title: Client Service Manager, Government Washington, DC Reporting to: Senior Client Service Manager Location & Travel: This position will be based onsite at the Washington, DC VA hospital...
Relationship Banker - Rockville/Silver Spring Market
- Wheaton, MD (14 miles from Germantown, MD)
- 11 days ago
- Wheaton, MD (14 miles from Germantown, MD)
- 11 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Ward 7/8 - Washington, DC
- Washington, DC (21 miles from Germantown, MD)
- 13 days ago
- Washington, DC (21 miles from Germantown, MD)
- 13 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Leesburg East End Financial Center
- Leesburg, VA (17 miles from Germantown, MD)
- 14 days ago
- Leesburg, VA (17 miles from Germantown, MD)
- 14 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Yorktowne Financial Center
- Falls Church, VA (20 miles from Germantown, MD)
- 14 days ago
- Falls Church, VA (20 miles from Germantown, MD)
- 14 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Skyland Town Center - Washington, DC
- Washington, DC (21 miles from Germantown, MD)
- 14 days ago
- Washington, DC (21 miles from Germantown, MD)
- 14 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Germantown, MD
Moving to Germantown, MD? Find some basic demographic data about Germantown, MD below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Germantown, MD
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Germantown, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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