Customer Service Manager Jobs in Essex, MD

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 15 Jobs

Relationship Banker - Rodgers Forge Financial Center

Baltimore, MD (10 miles from Essex, MD)
2 hours ago

Baltimore, MD (10 miles from Essex, MD)
2 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Senior Relationship Banker

Baltimore, MD (10 miles from Essex, MD)
2 days ago

Baltimore, MD (10 miles from Essex, MD)
2 days ago

banking customers....

Relationship Banker - Baltimore Market

Arbutus, MD (13 miles from Essex, MD)
4 days ago

Arbutus, MD (13 miles from Essex, MD)
4 days ago

Relationship Banker - Catonsville Branch (New build) - Catonsville, Maryland Relationship Banker - Catonsville Branch (New build) - Catonsville, Maryland

Catonsville, MD (16 miles from Essex, MD)
6 days ago

Catonsville, MD (16 miles from Essex, MD)
6 days ago

**Dodd Frank/Truth in Lending Act **This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Arundel Mills Financial Center Relationship Banker - Arundel Mills Financial Center

Hanover, MD (17 miles from Essex, MD)
6 days ago

Hanover, MD (17 miles from Essex, MD)
6 days ago

There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....

Relationship Banker - Normandy Center Financial Center Relationship Banker - Normandy Center Financial Center

Ellicott City, MD (19 miles from Essex, MD)
6 days ago

Ellicott City, MD (19 miles from Essex, MD)
6 days ago

There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....

Floating Relationship Banker

Catonsville, MD (16 miles from Essex, MD)
15 days ago

Catonsville, MD (16 miles from Essex, MD)
15 days ago

Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....

Relationship Banker - Greater Maryland Market - Cockeysville, Maryland

Cockeysville, MD (18 miles from Essex, MD)
21 days ago

Cockeysville, MD (18 miles from Essex, MD)
21 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Normandy Center Financial Center

Ellicott City, MD (19 miles from Essex, MD)
23 days ago

Ellicott City, MD (19 miles from Essex, MD)
23 days ago

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...

Senior Relationship Banker - Perry Hall Branch, Nottingham MD

Nottingham, MD (7 miles from Essex, MD)
28 days ago

Nottingham, MD (7 miles from Essex, MD)
28 days ago

Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....

Relationship Banker - Forty West Center Financial Center

Catonsville, MD (16 miles from Essex, MD)
45+ days ago

Catonsville, MD (16 miles from Essex, MD)
45+ days ago

Relationship Banker in Annapolis MD

Annapolis, MD (21 miles from Essex, MD)
45+ days ago

Annapolis, MD (21 miles from Essex, MD)
45+ days ago

Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...

Relationship Banker - Washington Boulevard Financial Center

Baltimore, MD (10 miles from Essex, MD)
60+ days ago

Baltimore, MD (10 miles from Essex, MD)
60+ days ago

Relationship Banker - Columbia Mall Financial Center

Columbia, MD (24 miles from Essex, MD)
60+ days ago

Columbia, MD (24 miles from Essex, MD)
60+ days ago

Relationship Banker - Roland Park Branch, Baltimore MD

Baltimore, MD (10 miles from Essex, MD)
60+ days ago

Baltimore, MD (10 miles from Essex, MD)
60+ days ago

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Demographic Data for Essex, MD

Moving to Essex, MD? Find some basic demographic data about Essex, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Essex, MD

Local

National

Total Population

43,381

Number of Businesses

644

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Salary for Customer Service Manager Jobs in Essex, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Essex, MD offer the following education background

Bachelor's Degree

35.4%

High School or GED

23.4%

Associate's Degree

14.6%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Essex, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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