Customer Service Manager Jobs in Edgewater, MD
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Glen Burnie, MD (17 miles from Edgewater, MD)
- 1 day ago
- Glen Burnie, MD (17 miles from Edgewater, MD)
- 1 day ago
banking customers....
Relationship Banker- Crain Highway Branch/ Glen Burnie MD
- Glen Burnie, MD (17 miles from Edgewater, MD)
- 1 day ago
- Glen Burnie, MD (17 miles from Edgewater, MD)
- 1 day ago
Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...
Relationship Banker or Senior Relationship Banker - Hyattsville
- Hyattsville, MD (21 miles from Edgewater, MD)
- 3 days ago
- Hyattsville, MD (21 miles from Edgewater, MD)
- 3 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
- Gambrills, MD (9 miles from Edgewater, MD)
- 8 days ago
- Gambrills, MD (9 miles from Edgewater, MD)
- 8 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Relationship Banker - Maryland South Market
- Clinton, MD (23 miles from Edgewater, MD)
- 9 days ago
- Clinton, MD (23 miles from Edgewater, MD)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker in Millersville, MD
- Millersville, MD (18 miles from Edgewater, MD)
- 9 days ago
- Millersville, MD (18 miles from Edgewater, MD)
- 9 days ago
Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...
Relationship Banker - Waugh Chapel Financial Center
- Gambrills, MD (9 miles from Edgewater, MD)
- 9 days ago
- Gambrills, MD (9 miles from Edgewater, MD)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Gambrills, MD (9 miles from Edgewater, MD)
- 10 days ago
- Gambrills, MD (9 miles from Edgewater, MD)
- 10 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
- Arbutus, MD (23 miles from Edgewater, MD)
- 23 days ago
- Arbutus, MD (23 miles from Edgewater, MD)
- 23 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Severna Park Financial Center
- Severna Park, MD (10 miles from Edgewater, MD)
- 27 days ago
- Severna Park, MD (10 miles from Edgewater, MD)
- 27 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Maryland East Market - Bowie, Maryland
- Bowie, MD (11 miles from Edgewater, MD)
- 90+ days ago
- Bowie, MD (11 miles from Edgewater, MD)
- 90+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Edgewater, MD
Moving to Edgewater, MD? Find some basic demographic data about Edgewater, MD below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Edgewater, MD
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Edgewater, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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