Customer Service Manager Jobs in Easton, MD
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Cambridge, MD (22 miles from Easton, MD)
- 7 days ago
- Cambridge, MD (22 miles from Easton, MD)
- 7 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
- Cambridge, MD (22 miles from Easton, MD)
- 9 days ago
- Cambridge, MD (22 miles from Easton, MD)
- 9 days ago
banking customers....
- Cambridge, MD (22 miles from Easton, MD)
- 9 days ago
- Cambridge, MD (22 miles from Easton, MD)
- 9 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Ridgely, MD (14 miles from Easton, MD)
- 30+ days ago
- Ridgely, MD (14 miles from Easton, MD)
- 30+ days ago
Prior retail banking experience preferred. Prior customer service experience preferred....
Demographic Data for Easton, MD
Moving to Easton, MD? Find some basic demographic data about Easton, MD below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Easton, MD
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Easton, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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