Customer Service Manager Jobs in Columbia, MD

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 37 Jobs

Relationship Banker - Silver Spring/Hyattsville Market

  • Forestville, MD (24 miles from Columbia, MD)
  • 2 days ago
  • Forestville, MD (24 miles from Columbia, MD)
  • 2 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Maryland West Market - Rockville, Maryland

  • Rockville, MD (16 miles from Columbia, MD)
  • 2 days ago
  • Rockville, MD (16 miles from Columbia, MD)
  • 2 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Chevy Chase Connecticut Ave - Washington DC

  • Washington, DC (22 miles from Columbia, MD)
  • 3 days ago
  • Washington, DC (22 miles from Columbia, MD)
  • 3 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker I (PT)

  • Rockville, MD (16 miles from Columbia, MD)
  • 5 days ago
  • Rockville, MD (16 miles from Columbia, MD)
  • 5 days ago

Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....

Client Relations Manager

  • Washington, DC (22 miles from Columbia, MD)
  • 6 days ago
  • Washington, DC (22 miles from Columbia, MD)
  • 6 days ago

Client Relations Manager HybridProfessional ServicesFull time Washington, District of Columbia, United States Description The Client Relations Manager will serve as the primary point of contact...

Relationship Banker or Senior Relationship Banker - Brightwood Branch

  • Washington, DC (22 miles from Columbia, MD)
  • 7 days ago
  • Washington, DC (22 miles from Columbia, MD)
  • 7 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Pipeline Relationship Banker- Damascus MD

  • Damascus, MD (19 miles from Columbia, MD)
  • 12 days ago
  • Damascus, MD (19 miles from Columbia, MD)
  • 12 days ago

Thank you for your interest in joining our team! Please note that you are applying to the Relationship Banker pipeline requisition for our Damascus MD Region which we use as a sourcing tool to...

Senior Relationship Banker

  • Columbia, MD
  • 12 days ago
  • Columbia, MD
  • 12 days ago

banking customers....

Relationship Banker - Washington, DC Market - Bilingual in English/Spanish Required

  • Washington, DC (22 miles from Columbia, MD)
  • 14 days ago
  • Washington, DC (22 miles from Columbia, MD)
  • 14 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Arlington Market

  • Washington, DC (22 miles from Columbia, MD)
  • 14 days ago
  • Washington, DC (22 miles from Columbia, MD)
  • 14 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Parole Financial Center

  • Annapolis, MD (23 miles from Columbia, MD)
  • 15 days ago
  • Annapolis, MD (23 miles from Columbia, MD)
  • 15 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker

  • Arlington, VA (24 miles from Columbia, MD)
  • 20 days ago
  • Arlington, VA (24 miles from Columbia, MD)
  • 20 days ago

Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....

Client Service Manager

  • Arlington, VA (24 miles from Columbia, MD)
  • 23 days ago
  • Arlington, VA (24 miles from Columbia, MD)
  • 23 days ago

Responsibilities & Qualifications RESPONSIBILITIES Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software. Lead...

Relationship Banker or Senior Relationship Banker - Harbor East

  • Baltimore, MD (15 miles from Columbia, MD)
  • 24 days ago
  • Baltimore, MD (15 miles from Columbia, MD)
  • 24 days ago

Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker - Hampden Baltimore Branch, Baltimore MD

  • Baltimore, MD (15 miles from Columbia, MD)
  • 26 days ago
  • Baltimore, MD (15 miles from Columbia, MD)
  • 26 days ago

Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...

Demographic Data for Columbia, MD

Moving to Columbia, MD? Find some basic demographic data about Columbia, MD below.

Local
National
99,628
3,682
Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Columbia, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Columbia, MD offer the following education background
Bachelor's Degree
35.2%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Columbia, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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