Customer Service Manager Jobs in Columbia, MD
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Catonsville, MD (8 miles from Columbia, MD)
- 3 days ago
- Catonsville, MD (8 miles from Columbia, MD)
- 3 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
- Towson, MD (19 miles from Columbia, MD)
- 3 days ago
- Towson, MD (19 miles from Columbia, MD)
- 3 days ago
banking customers....
Relationship Banker - Ivy City Financial Center
- Washington, DC (22 miles from Columbia, MD)
- 4 days ago
- Washington, DC (22 miles from Columbia, MD)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager, Government - Washington, DC
- Bethesda, MD (19 miles from Columbia, MD)
- 4 days ago
- Bethesda, MD (19 miles from Columbia, MD)
- 4 days ago
Title:** Client Service Manager, Government - Washington, DC **Reporting to:** Senior Client Service Manager **Location and Travel:** This position will be based onsite at the Washington, DC VA...
Relationship Banker - San Fernando Valley East area
- Glen Burnie, MD (16 miles from Columbia, MD)
- 4 days ago
- Glen Burnie, MD (16 miles from Columbia, MD)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Mountain Road Financial Center
- Glen Burnie, MD (16 miles from Columbia, MD)
- 5 days ago
- Glen Burnie, MD (16 miles from Columbia, MD)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Arundel Mills Financial Center
- Hanover, MD (8 miles from Columbia, MD)
- 5 days ago
- Hanover, MD (8 miles from Columbia, MD)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Greater Baltimore - Baltimore, MD
- Baltimore, MD (15 miles from Columbia, MD)
- 5 days ago
- Baltimore, MD (15 miles from Columbia, MD)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Bilingual Relationship Banker - Ellicott City MD
- Ellicott City, MD (6 miles from Columbia, MD)
- 7 days ago
- Ellicott City, MD (6 miles from Columbia, MD)
- 7 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker - Maryland West Market - Rockville, Maryland
- Potomac, MD (23 miles from Columbia, MD)
- 8 days ago
- Potomac, MD (23 miles from Columbia, MD)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Maryland West Market - Rockville, Maryland
- Rockville, MD (16 miles from Columbia, MD)
- 10 days ago
- Rockville, MD (16 miles from Columbia, MD)
- 10 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager, Government - Washington, DC
- Washington, DC (22 miles from Columbia, MD)
- 10 days ago
- Washington, DC (22 miles from Columbia, MD)
- 10 days ago
Title: Client Service Manager, Government Washington, DC Reporting to: Senior Client Service Manager Location & Travel: This position will be based onsite at the Washington, DC VA hospital...
Relationship Banker - Rockville/Silver Spring Market
- Wheaton, MD (14 miles from Columbia, MD)
- 10 days ago
- Wheaton, MD (14 miles from Columbia, MD)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Banking Center Relationship Banker 1
- Forestville, MD (24 miles from Columbia, MD)
- 11 days ago
- Forestville, MD (24 miles from Columbia, MD)
- 11 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Relationship Banker - Ward 7/8 - Washington, DC
- Washington, DC (22 miles from Columbia, MD)
- 12 days ago
- Washington, DC (22 miles from Columbia, MD)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Columbia, MD
Moving to Columbia, MD? Find some basic demographic data about Columbia, MD below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Columbia, MD
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Columbia, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »