Customer Service Manager Jobs in Cockeysville, MD

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 15 Jobs

Relationship Banker

Baltimore, MD (13 miles from Cockeysville, MD)
4 hours ago

Baltimore, MD (13 miles from Cockeysville, MD)
4 hours ago

Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....

Relationship Banker - Carrolltowne Financial Center

Eldersburg, MD (17 miles from Cockeysville, MD)
5 hours ago

Eldersburg, MD (17 miles from Cockeysville, MD)
5 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Senior Relationship Banker

Glen Burnie, MD (22 miles from Cockeysville, MD)
1 day ago

Glen Burnie, MD (22 miles from Cockeysville, MD)
1 day ago

banking customers....

Relationship Banker- Crain Highway Branch/ Glen Burnie MD

Glen Burnie, MD (22 miles from Cockeysville, MD)
1 day ago

Glen Burnie, MD (22 miles from Cockeysville, MD)
1 day ago

Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...

Relationship Banker

Stewartstown, PA (19 miles from Cockeysville, MD)
3 days ago

Stewartstown, PA (19 miles from Cockeysville, MD)
3 days ago

Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...

Senior Relationship Banker at Calvert and Fayette - Baltimore MD

Baltimore, MD (13 miles from Cockeysville, MD)
7 days ago

Baltimore, MD (13 miles from Cockeysville, MD)
7 days ago

Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....

Relationship Banker - Rotunda Financial Center

Baltimore, MD (13 miles from Cockeysville, MD)
9 days ago

Baltimore, MD (13 miles from Cockeysville, MD)
9 days ago

Relationship Banker - Greater Baltimore Market - Baltimore, Maryland

Baltimore, MD (13 miles from Cockeysville, MD)
10 days ago

Baltimore, MD (13 miles from Cockeysville, MD)
10 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Edmondson

Baltimore, MD (13 miles from Cockeysville, MD)
13 days ago

Baltimore, MD (13 miles from Cockeysville, MD)
13 days ago

Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker - Greater Maryland Market - Cockeysville, Maryland

Cockeysville, MD
16 days ago

Cockeysville, MD
16 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker

Ellicott City, MD (17 miles from Cockeysville, MD)
20 days ago

Ellicott City, MD (17 miles from Cockeysville, MD)
20 days ago

This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....

Relationship Banker - Westview Financial Center

Baltimore, MD (13 miles from Cockeysville, MD)
21 days ago

Baltimore, MD (13 miles from Cockeysville, MD)
21 days ago

Relationship Banker - Arbutus

Arbutus, MD (17 miles from Cockeysville, MD)
23 days ago

Arbutus, MD (17 miles from Cockeysville, MD)
23 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker -Towson Station -Towson, Maryland

Towson, MD (6 miles from Cockeysville, MD)
30+ days ago

Towson, MD (6 miles from Cockeysville, MD)
30+ days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Wilkens Plaza Branch, Baltimore MD

Baltimore, MD (13 miles from Cockeysville, MD)
45+ days ago

Baltimore, MD (13 miles from Cockeysville, MD)
45+ days ago

origination, problem resolution, video conferencing and processing of transactions....

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Demographic Data for Cockeysville, MD

Moving to Cockeysville, MD? Find some basic demographic data about Cockeysville, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Cockeysville, MD

Local

National

Total Population

26,156

Number of Businesses

992

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Services

Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Salary for Customer Service Manager Jobs in Cockeysville, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Cockeysville, MD offer the following education background

Bachelor's Degree

35.2%

High School or GED

23.5%

Associate's Degree

14.7%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Cockeysville, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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