Customer Service Manager Jobs in Cockeysville, MD

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 24 Jobs

Relationship Banker - Greater Baltimore - Baltimore, MD

  • Bel Air, MD (16 miles from Cockeysville, MD)
  • 1 day ago
  • Bel Air, MD (16 miles from Cockeysville, MD)
  • 1 day ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker

  • Catonsville, MD (16 miles from Cockeysville, MD)
  • 1 day ago
  • Catonsville, MD (16 miles from Cockeysville, MD)
  • 1 day ago

Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....

Senior Relationship Banker

  • Towson, MD (6 miles from Cockeysville, MD)
  • 1 day ago
  • Towson, MD (6 miles from Cockeysville, MD)
  • 1 day ago

banking customers....

Relationship Banker - San Fernando Valley East area

  • Glen Burnie, MD (22 miles from Cockeysville, MD)
  • 1 day ago
  • Glen Burnie, MD (22 miles from Cockeysville, MD)
  • 1 day ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Mountain Road Financial Center

  • Glen Burnie, MD (22 miles from Cockeysville, MD)
  • 2 days ago
  • Glen Burnie, MD (22 miles from Cockeysville, MD)
  • 2 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Arundel Mills Financial Center

  • Hanover, MD (22 miles from Cockeysville, MD)
  • 2 days ago
  • Hanover, MD (22 miles from Cockeysville, MD)
  • 2 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Greater Baltimore - Baltimore, MD

  • Baltimore, MD (13 miles from Cockeysville, MD)
  • 3 days ago
  • Baltimore, MD (13 miles from Cockeysville, MD)
  • 3 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Bilingual Relationship Banker - Ellicott City MD

  • Ellicott City, MD (17 miles from Cockeysville, MD)
  • 5 days ago
  • Ellicott City, MD (17 miles from Cockeysville, MD)
  • 5 days ago

Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...

Relationship Banker, Shrewsbury, PA

  • Shrewsbury, PA (19 miles from Cockeysville, MD)
  • 8 days ago
  • Shrewsbury, PA (19 miles from Cockeysville, MD)
  • 8 days ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

Relationship Banker

  • Baltimore, MD (13 miles from Cockeysville, MD)
  • 9 days ago
  • Baltimore, MD (13 miles from Cockeysville, MD)
  • 9 days ago

Prior retail banking experience preferred. Prior customer service experience preferred....

Relationship Banker - Turf Valley Financial Center

  • Ellicott City, MD (17 miles from Cockeysville, MD)
  • 15 days ago
  • Ellicott City, MD (17 miles from Cockeysville, MD)
  • 15 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Forty West Center Financial Center

  • Catonsville, MD (16 miles from Cockeysville, MD)
  • 15 days ago
  • Catonsville, MD (16 miles from Cockeysville, MD)
  • 15 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker

  • Ellicott City, MD (17 miles from Cockeysville, MD)
  • 16 days ago
  • Ellicott City, MD (17 miles from Cockeysville, MD)
  • 16 days ago

Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....

Relationship Banker - Perry Hall Branch, Nottingham MD

  • Nottingham, MD (11 miles from Cockeysville, MD)
  • 17 days ago
  • Nottingham, MD (11 miles from Cockeysville, MD)
  • 17 days ago

Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...

Relationship Banker - Maryland North Market

  • Baltimore, MD (13 miles from Cockeysville, MD)
  • 18 days ago
  • Baltimore, MD (13 miles from Cockeysville, MD)
  • 18 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Demographic Data for Cockeysville, MD

Moving to Cockeysville, MD? Find some basic demographic data about Cockeysville, MD below.

Local
National
26,156
992
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Udemy
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Cockeysville, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Cockeysville, MD offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Cockeysville, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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