Customer Service Manager Jobs in Bethesda, MD
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Skyland Town Center - Washington, DC
- Washington, DC (6 miles from Bethesda, MD)
- 7 hours ago
- Washington, DC (6 miles from Bethesda, MD)
- 7 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, Seabrook, MA
- Seabrook, MD (13 miles from Bethesda, MD)
- 2 days ago
- Seabrook, MD (13 miles from Bethesda, MD)
- 2 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker II (College Park Branch)
- College Park, MD (9 miles from Bethesda, MD)
- 4 days ago
- College Park, MD (9 miles from Bethesda, MD)
- 4 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
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- Silver Spring, MD (5 miles from Bethesda, MD)
- 4 days ago
- Silver Spring, MD (5 miles from Bethesda, MD)
- 4 days ago
banking customers....
- Arlington, VA (6 miles from Bethesda, MD)
- 5 days ago
- Arlington, VA (6 miles from Bethesda, MD)
- 5 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Relationship Banker or Senior Relationship Banker - Indian Head Highway
- Fort Washington, MD (16 miles from Bethesda, MD)
- 5 days ago
- Fort Washington, MD (16 miles from Bethesda, MD)
- 5 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Pennsylvania Avenue Financial Center
- Washington, DC (6 miles from Bethesda, MD)
- 5 days ago
- Washington, DC (6 miles from Bethesda, MD)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Village Center at Dulles- Herndon, VA
- Herndon, VA (15 miles from Bethesda, MD)
- 6 days ago
- Herndon, VA (15 miles from Bethesda, MD)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Virginia Metro - Sterling, VA
- Sterling, VA (17 miles from Bethesda, MD)
- 7 days ago
- Sterling, VA (17 miles from Bethesda, MD)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Maryland South Market
- Bowie, MD (19 miles from Bethesda, MD)
- 10 days ago
- Bowie, MD (19 miles from Bethesda, MD)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Maryland West Market
- Montgomery Village, MD (11 miles from Bethesda, MD)
- 12 days ago
- Montgomery Village, MD (11 miles from Bethesda, MD)
- 12 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Walnut Hill Financial Center - Spanish Required
- Gaithersburg, MD (11 miles from Bethesda, MD)
- 12 days ago
- Gaithersburg, MD (11 miles from Bethesda, MD)
- 12 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Columbia Mall Financial Center
- Columbia, MD (19 miles from Bethesda, MD)
- 12 days ago
- Columbia, MD (19 miles from Bethesda, MD)
- 12 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Greater Maryland Market - Fulton, Maryland
- Fulton, MD (15 miles from Bethesda, MD)
- 13 days ago
- Fulton, MD (15 miles from Bethesda, MD)
- 13 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Bethesda, MD
Moving to Bethesda, MD? Find some basic demographic data about Bethesda, MD below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Bethesda, MD
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Bethesda, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Notary Public
- Resolution
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Relationship Management
- Risk Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Reporting
- Microsoft PowerPoint
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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