Customer Service Manager Jobs in Berwyn Heights, MD

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 45 Jobs

Relationship Banker

Silver Spring, MD (4 miles from Berwyn Heights, MD)
1 day ago

Silver Spring, MD (4 miles from Berwyn Heights, MD)
1 day ago

Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....

Relationship Banker - Farragut & K St - Washington, DC

Washington, DC (9 miles from Berwyn Heights, MD)
3 days ago

Washington, DC (9 miles from Berwyn Heights, MD)
3 days ago

Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Senior Regional Client Service Manager

Reston, VA (22 miles from Berwyn Heights, MD)
4 days ago

Reston, VA (22 miles from Berwyn Heights, MD)
4 days ago

About Us With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment...

Relationship Banker - Baltimore Market

Arbutus, MD (21 miles from Berwyn Heights, MD)
4 days ago

Arbutus, MD (21 miles from Berwyn Heights, MD)
4 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Maryland West Market - Bethesda, Maryland

Bethesda, MD (9 miles from Berwyn Heights, MD)
6 days ago

Bethesda, MD (9 miles from Berwyn Heights, MD)
6 days ago

Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Catonsville Branch (New build) - Catonsville, Maryland Relationship Banker - Catonsville Branch (New build) - Catonsville, Maryland

Catonsville, MD (20 miles from Berwyn Heights, MD)
6 days ago

Catonsville, MD (20 miles from Berwyn Heights, MD)
6 days ago

**Dodd Frank/Truth in Lending Act **This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Washington DC Market - Bilingual Spanish Required Relationship Banker - Washington DC Market - Bilingual Spanish Required

Washington, DC (9 miles from Berwyn Heights, MD)
6 days ago

Washington, DC (9 miles from Berwyn Heights, MD)
6 days ago