Customer Service Manager Jobs in Zachary, LA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Baton Rouge, LA (13 miles from Zachary, LA)
- 1 day ago
- Baton Rouge, LA (13 miles from Zachary, LA)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Baton Rouge, LA (13 miles from Zachary, LA)
- 23 days ago
- Baton Rouge, LA (13 miles from Zachary, LA)
- 23 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker I (Airline Branch)
- Port Allen, LA (17 miles from Zachary, LA)
- 22 hours ago
- Port Allen, LA (17 miles from Zachary, LA)
- 22 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Central, LA (13 miles from Zachary, LA)
- 2 days ago
- Central, LA (13 miles from Zachary, LA)
- 2 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Senior Consumer Relationship Banker (Bluebonnet Branch)
- Port Allen, LA (17 miles from Zachary, LA)
- 5 days ago
- Port Allen, LA (17 miles from Zachary, LA)
- 5 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (S. Sherwood Branch)
- Port Allen, LA (17 miles from Zachary, LA)
- 8 days ago
- Port Allen, LA (17 miles from Zachary, LA)
- 8 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Bluebonnet Branch)
- Port Allen, LA (17 miles from Zachary, LA)
- 13 days ago
- Port Allen, LA (17 miles from Zachary, LA)
- 13 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Team Lead (Denham Springs Branch)
- Denham Springs, LA (13 miles from Zachary, LA)
- 14 days ago
- Denham Springs, LA (13 miles from Zachary, LA)
- 14 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Essen Lane Branch)
- Port Allen, LA (17 miles from Zachary, LA)
- 16 days ago
- Port Allen, LA (17 miles from Zachary, LA)
- 16 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Hollywood area -Bilingual Korean Required
- Central, LA (13 miles from Zachary, LA)
- 21 days ago
- Central, LA (13 miles from Zachary, LA)
- 21 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Hollywood area
- Central, LA (13 miles from Zachary, LA)
- 21 days ago
- Central, LA (13 miles from Zachary, LA)
- 21 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager Trainee - Achieve July 2025
- Baton Rouge, LA (13 miles from Zachary, LA)
- 30+ days ago
- Baton Rouge, LA (13 miles from Zachary, LA)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Senior Small Business Relationship Banker (Siegen Lane Branch)
- Port Allen, LA (17 miles from Zachary, LA)
- 30+ days ago
- Port Allen, LA (17 miles from Zachary, LA)
- 30+ days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Demographic Data for Zachary, LA
Moving to Zachary, LA? Find some basic demographic data about Zachary, LA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Zachary, LA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Zachary, LA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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