Customer Service Manager Jobs in Louisiana

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 48 Jobs

Relationship Banker - Manhattan Blvd - Harvey, LA

  • Harvey, LA
  • 20 hours ago
  • Harvey, LA
  • 20 hours ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Senior Small Business Relationship Banker (Causeway Branch)

  • Metairie, LA
  • 20 hours ago
  • Metairie, LA
  • 20 hours ago

customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...

Relationship Banker - Team Lead (Pierre Bossier Branch)

  • Bossier City, LA
  • 1 day ago
  • Bossier City, LA
  • 1 day ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Certified Relationship Banker (Northshore Locations)

  • Covington, LA
  • 2 days ago
  • Covington, LA
  • 2 days ago

Certified Relationship Banker (Northshore Locations) Covington, LA Job Type Full-time Description Summary The Float Certified Relationship Banker I provides first line contact for clients as they...

Certified Relationship Banker (Southshore Locations)

  • New Orleans, LA
  • 2 days ago
  • New Orleans, LA
  • 2 days ago

Certified Relationship Banker (Southshore Locations) New Orleans, LA Job Type Full-time Description Summary The Float Certified Relationship Banker I provides first line contact for clients as...

Relationship Banker - University Thibodaux - Thibodaux, LA

  • Thibodaux, LA
  • 5 days ago
  • Thibodaux, LA
  • 5 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Zachary - Zachary, LA

  • Zachary, LA
  • 5 days ago
  • Zachary, LA
  • 5 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker I (Belle Chasse Branch)

  • Belle Chasse, LA
  • 6 days ago
  • Belle Chasse, LA
  • 6 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker - Towne Center - Baton Rouge, LA

  • Baton Rouge, LA
  • 6 days ago
  • Baton Rouge, LA
  • 6 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker I (Amite Branch)

  • Hammond, LA
  • 10 days ago
  • Hammond, LA
  • 10 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I (Covington West Branch)

  • Covington, LA
  • 11 days ago
  • Covington, LA
  • 11 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I ( Creasy Branch)

  • Lafayette, LA
  • 11 days ago
  • Lafayette, LA
  • 11 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Travel Team Relationship Banker

  • West Monroe, LA
  • 11 days ago
  • West Monroe, LA
  • 11 days ago

Summary Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening new accounts and researching and resolving problems in a manner which promotes...

Relationship Banker I (Amite Branch)

  • Amite, LA
  • 12 days ago
  • Amite, LA
  • 12 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I (II City Plaza Branch)

  • Port Allen, LA
  • 12 days ago
  • Port Allen, LA
  • 12 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Demographic Data for Louisiana

Moving to Louisiana? Find some basic demographic data about Louisiana below.


Local
National
4,657,278
106,764

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Louisiana

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Louisiana offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Louisiana
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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