Customer Service Manager Jobs in New Albany, IN
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Louisville, KY (4 miles from New Albany, IN)
- 10 hours ago
- Louisville, KY (4 miles from New Albany, IN)
- 10 hours ago
ADP is hiring a Client Service Manager II. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for...
Relationship Banker - Shelby - Louisville, KY - Louisville
- Louisville, KY (4 miles from New Albany, IN)
- 22 hours ago
- Louisville, KY (4 miles from New Albany, IN)
- 22 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II (Corydon Branch)
- Corydon, IN (18 miles from New Albany, IN)
- 3 days ago
- Corydon, IN (18 miles from New Albany, IN)
- 3 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Louisville, KY (4 miles from New Albany, IN)
- 9 days ago
- Louisville, KY (4 miles from New Albany, IN)
- 9 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Louisville Market - Louisville, KY
- Louisville, KY (4 miles from New Albany, IN)
- 9 days ago
- Louisville, KY (4 miles from New Albany, IN)
- 9 days ago
banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering...
- Louisville, KY (4 miles from New Albany, IN)
- 16 days ago
- Louisville, KY (4 miles from New Albany, IN)
- 16 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
- Louisville, KY (4 miles from New Albany, IN)
- 16 days ago
- Louisville, KY (4 miles from New Albany, IN)
- 16 days ago
ADP is hiring a Client Service Manager III. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for...
- Louisville, KY (4 miles from New Albany, IN)
- 24 days ago
- Louisville, KY (4 miles from New Albany, IN)
- 24 days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
- Crestwood, KY (22 miles from New Albany, IN)
- 26 days ago
- Crestwood, KY (22 miles from New Albany, IN)
- 26 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Pleasure Ridge - Louisville, KY
- Louisville, KY (4 miles from New Albany, IN)
- 28 days ago
- Louisville, KY (4 miles from New Albany, IN)
- 28 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker- Louisville Main
- Louisville, KY (4 miles from New Albany, IN)
- 30+ days ago
- Louisville, KY (4 miles from New Albany, IN)
- 30+ days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
- Louisville, KY (4 miles from New Albany, IN)
- 30+ days ago
- Louisville, KY (4 miles from New Albany, IN)
- 30+ days ago
ADP is hiring a Client Service Manager I. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for...
- Louisville, KY (4 miles from New Albany, IN)
- 60+ days ago
- Louisville, KY (4 miles from New Albany, IN)
- 60+ days ago
Job Family Group: Retail Banking Sales & Service Louisville North branch Delivers exceptional service to BMO customers and prospects....
Relationship Banker - New Albany State Street Spanish Language Preferred
- New Albany, IN
- 60+ days ago
- New Albany, IN
- 60+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Louisville, KY
- Louisville, KY (4 miles from New Albany, IN)
- 60+ days ago
- Louisville, KY (4 miles from New Albany, IN)
- 60+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for New Albany, IN
Moving to New Albany, IN? Find some basic demographic data about New Albany, IN below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in New Albany, IN
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in New Albany, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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