Customer Service Manager Jobs in Indiana

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 36 Jobs

Personal Lines Client Service Manager I

  • Indianapolis, IN
  • 30+ days ago
  • Indianapolis, IN
  • 30+ days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Client Service Manager

  • Kendallville, IN
  • 45+ days ago
  • Kendallville, IN
  • 45+ days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Market Relationship Banker

  • Merrillville, IN
  • 18 hours ago
  • Merrillville, IN
  • 18 hours ago

Cross sells products and services and refers to business product partners to ensure client needs are met....

Relationship Banker - Carmel West Financial Center

  • Carmel, IN
  • 1 day ago
  • Carmel, IN
  • 1 day ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Park 100 Location

  • Indianapolis, IN
  • 2 days ago
  • Indianapolis, IN
  • 2 days ago

Serving our members by deepening relationships; processing loan requests, opening new accounts, maintaining existing accounts, cross selling products and services to help members achieve their financial...

Government Client Relations, Manager

  • Westfield, IN
  • 5 days ago
  • Westfield, IN
  • 5 days ago

The Government Client Relations Manager will be responsible for assisting the executive management team in Loan Servicing Operations as it pertains to servicing and lending counter-party relationships...

Retail Relationship Banker

  • Evansville, IN
  • 5 days ago
  • Evansville, IN
  • 5 days ago

Application Deadline: 04/29/2025 Address: 25 N Madison Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....

Consumer Client Service Manager

  • New Castle, IN
  • 6 days ago
  • New Castle, IN
  • 6 days ago

The following would be a plus: Demonstrated ability to sell and cross-sell bank products and services. Consumer lending experience. Supervisory or lead experience in the banking industry....

Relationship Banker - Hamilton Town Center- Noblesville, IN

  • Noblesville, IN
  • 7 days ago
  • Noblesville, IN
  • 7 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Retail Relationship Banker

  • Brownsburg, IN
  • 8 days ago
  • Brownsburg, IN
  • 8 days ago

Application Deadline: 03/30/2025 Address: 610 W Northfield Drive Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....

Client Service Manager

  • Franklin, IN
  • 8 days ago
  • Franklin, IN
  • 8 days ago

Client Service Manager Job Description Does your job make you happy? If you had to think about the answer, even for a moment, its time to stop thinking, and start doing something about it. South...

Relationship Banker I (Bloomington IL Branch)

  • Bloomington, IN
  • 11 days ago
  • Bloomington, IN
  • 11 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker II ( Bridges at 116th Branch)

  • Carmel, IN
  • 11 days ago
  • Carmel, IN
  • 11 days ago

Relationship Banker II ( Bridges at 116th Branch) Regions - 3.5 Carmel, IN Job Details Full-time $44,621.78 - $53,030.00 a year 8 hours ago Benefits Health savings account Health insurance Dental...

Relationship Banker - Rockville Rd - Indianapolis, IN

  • Indianapolis, IN
  • 12 days ago
  • Indianapolis, IN
  • 12 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker II (Anson Branch)

  • Zionsville, IN
  • 13 days ago
  • Zionsville, IN
  • 13 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Demographic Data for Indiana

Moving to Indiana? Find some basic demographic data about Indiana below.


Local
National
6,785,528
149,918

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service
Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...

Salary for Customer Service Manager Jobs in Indiana

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Indiana offer the following education background
Bachelor's Degree
35.2%
High School or GED
23.6%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.2%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Indiana
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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